Insurance Claims Examiner, Life and Health

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time
About the Role

We are seeking a highly skilled Senior Officer to join our Life Claims team in London. This is an excellent opportunity to leverage your expertise in life insurance claims to deliver exceptional customer service and drive business growth.

As a Senior Officer, you will be responsible for handling complex claims enquiries, investigating cases, and ensuring compliance with regulatory guidelines. Your strong analytical skills and attention to detail will enable you to make informed decisions and provide high-quality solutions to customers.

Job Responsibilities
  • Respond to agents' enquiries and other agent-related matters promptly and professionally.
  • Investigate claims cases thoroughly, gathering all necessary information to support decision-making.
  • Ensure accurate and timely processing of claims, adhering to internal and regulatory standards.
  • Collaborate with colleagues to resolve complex cases and improve customer satisfaction.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Life Insurance or a related field (FLMI, ALHC, ACS desirable).
  • At least 4 years of experience in individual life insurance claims, including hotline experience.
  • Excellent command of English and Chinese (written and spoken).
  • Proficiency in MS Office and Chinese typing.
  • A good team player with a focus on continuous learning and improvement.
  • High accuracy rate and strong analytical skills.
Benefits

We offer a competitive salary range of £55,000 - £70,000 per annum, depending on experience, as well as:

  • Pension scheme.
  • Health insurance.
  • Annual leave and flexible working hours.

Join us at Prudential plc and take advantage of this exciting opportunity to grow your career in life insurance claims.



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