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Operations Officer

2 weeks ago

Hong Kong Island, Hong Kong SAR China British Council Full time
Job Description

The Operations Officer - Exams will be responsible for supporting the delivery of exams within our small or remote exams office locations. Key responsibilities include managing Venue Supervisor engagement, relationship, and performance, and coordinating and managing any risk or issue resolution, including coordination of customer communication directly or through customer services.

You will also be responsible for ensuring the proper procedures and documentation are followed when handling confidential materials and exam scripts, and for maintaining accurate records and reports as necessary.

This role requires strong analytical and problem-solving skills, with the ability to work well under pressure and prioritize tasks effectively.