Banking Operations Officer

1 week ago


Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time
About the Role

The Banking Operations Officer will be responsible for handling all types of banking, credit, and investment inquiries from clients via phone, chat, and email channels. This includes handling social media inboxes and escalating complex cases to senior team members.

In addition, the Banking Operations Officer will provide training and coaching to new team members, contribute to the improvement of our customer service processes, and work collaboratively with other teams to achieve business objectives.

This is an exciting opportunity to join a dynamic and growing organization, where you will have the chance to develop your skills and knowledge in customer service and operations management.

Benefits
  • Competitive salary and benefits package
  • Core bank funding for retirement savings, medical and life insurance
  • Time-off policies, including annual leave, parental/maternity leave, and sabbatical leave
  • Flexible working options
  • Proactive wellbeing support
  • Continuous learning culture


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