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Technical Support Manager

1 week ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
About Us

We are a leading news and media corporation based in Hong Kong.

Job Description
  • We are seeking a highly skilled Senior Systems Administrator to join our team.
  • The successful candidate will have experience in installing and configuring software and computer systems.
  • Troubleshooting and resolving technical issues quickly and efficiently is essential.
  • You will work closely with colleagues and clients to resolve technical problems, providing expert guidance and support.
  • Maintaining accurate procedures and reports to provide technical support to the entire organization is a critical responsibility.
  • You will analyze records and logs to identify trends and potential issues, ensuring that we stay ahead of any technical challenges.
  • Supporting the implementation of new solutions or applications, as well as establishing accounts for new users and assisting with password or login problems, are all key aspects of this role.
  • Excellent analytical skills and problem-solving abilities are required, as well as a strong team-oriented attitude and excellent interpersonal communication and relationship-building skills.
  • You must be able to manage time effectively and prioritize numerous projects to meet deadlines.
Requirements
  1. A degree in computer science or a related field is preferred.
  2. A minimum of 1 year of experience in a technical support role is required.
  3. Certifications are desirable but not essential.
  4. You should have a working knowledge of various software, hardware, and applications in both Windows and Mac OS.
  5. Analytical skills and problem-solving abilities are key to success in this role.
  6. Strong communication and teamwork skills are essential for building relationships with colleagues and clients.
  7. The ability to manage multiple projects simultaneously and meet deadlines is critical.