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Technical Support Manager
7 days ago
We are a leading news and media corporation based in Hong Kong.
Job Description- We are seeking a highly skilled Senior Systems Administrator to join our team.
- The successful candidate will have experience in installing and configuring software and computer systems.
- Troubleshooting and resolving technical issues quickly and efficiently is essential.
- You will work closely with colleagues and clients to resolve technical problems, providing expert guidance and support.
- Maintaining accurate procedures and reports to provide technical support to the entire organization is a critical responsibility.
- You will analyze records and logs to identify trends and potential issues, ensuring that we stay ahead of any technical challenges.
- Supporting the implementation of new solutions or applications, as well as establishing accounts for new users and assisting with password or login problems, are all key aspects of this role.
- Excellent analytical skills and problem-solving abilities are required, as well as a strong team-oriented attitude and excellent interpersonal communication and relationship-building skills.
- You must be able to manage time effectively and prioritize numerous projects to meet deadlines.
- A degree in computer science or a related field is preferred.
- A minimum of 1 year of experience in a technical support role is required.
- Certifications are desirable but not essential.
- You should have a working knowledge of various software, hardware, and applications in both Windows and Mac OS.
- Analytical skills and problem-solving abilities are key to success in this role.
- Strong communication and teamwork skills are essential for building relationships with colleagues and clients.
- The ability to manage multiple projects simultaneously and meet deadlines is critical.