Customer Service Operations Manager

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team's operation....

Job OverviewWe are looking for an experienced professional to lead our IT service delivery operations in Hong Kong. As a Customer Service Assurance Manager, you will be responsible for ensuring exceptional customer satisfaction through effective service management.ResponsibilitiesAct as a single point of contact for key customers, providing timely...

Job DescriptionWe are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry.Main Responsibilities:Lead and manage a global customer service team, ensuring alignment with company goals and delivering exceptional service.Design and implement training programs for customer...

Job DescriptionWe are seeking a highly skilled and motivated Customer Service Officer to join our team at International Executive Service Corps. As a key member of our Retail Banking Department, you will be responsible for delivering exceptional customer service and support through multiple channels.Main Responsibilities:Provide timely and effective...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct ChannelsResponsible for answering customer enquiries, handling personal & corporate customers' instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking,...

Job DescriptionThe successful candidate will be responsible for overseeing the operations of customer service delivered in various platforms, including inbound and outbound calls, walk-in customers, and live chat.Key Responsibilities:Manage the delivery of customer service across multiple channels to ensure a seamless experience for clients.Plan and allocate...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis• Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities• Responsible for organizing the customer...

**Key Requirements**We are looking for a highly motivated and experienced individual to join our team as a Senior Officer. To be successful in this role, you should possess the following skills and qualifications:Post-secondary education, preferably with a University DegreeAt least 3 years' relevant working experience in the banking industryExcellent PC...

Leading IT&T services company in Hong KongJob DescriptionCandidate with less experience will be considered as Assistant Manager.ResponsibilitiesAct as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

We are seeking a Global Customer Service Manager who is responsible for building and optimising a global customer support system to improve user experience, streamline customer service processes and establish an efficient service quality management system. This position requires candidates with experience in global customer service operations and the ability...

ResponsibilitiesThe successful Customer Service and Operations Leader will be responsible for handling customer enquiries, maintaining trading accounts, and conducting regular customer reviews and due diligence.You will also provide administration support to supervisors and handle ad hoc tasks assigned by management.A key requirement for this role is a...

HKMC Annuity Limited is a dynamic company that offers a challenging and rewarding career opportunity for a customer service and operations specialist.Job OverviewWe are seeking an experienced professional to join our team as a customer service and operations specialist. This role will be responsible for addressing customer complaints, providing feedback to...

Job Description:International Executive Service CorpsMain Responsibilities:To ensure all DCD operation processes are fully complied with the regulations and standards set by the bank and regulators.Act as an account manager and provide support to operation risk/compliance reporting and monitoring of respective DCD sections.Key Accountabilities:Prepare...

Job Description:Benefits:4.5 days Full-Time Work WeekWork Locations in Central, Causeway Bay and / or Tsim Sha TsuiNo Experience NeededRequirements:Friendly and pleasant personality is the key qualificationMust enjoy constant communication with peopleAbility to multi-task and be efficientExcellent communication skills, good command of written and spoken...

Job OverviewThe ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in customer service management.Key ResponsibilitiesLead the Customer Service Team in delivering high-quality day-to-day operations and exceptional customer experiences.Monitor team performance, coach staff, and manage contract...

Customer Services / Corporate Services Officer (ESOP)Handle and follow up clients' enquiries, liaise with external parties and internal staff based on the feedbacks gather from clients.Handle ESOP project processing and provide suggestions for clients in a professional manner.Providing reports and managing documents.Knowledge on KYC and AML...

Be among the first 25 applicantsResponsibilities:Single point of contact for all customer inquiries – underwriting, claims and general enquiriesProvide quality and professional advice to Liberty's agents/brokers and customers on general insurance productsResolving all in scope enquiries and adopt appropriate escalation when requiredMeeting service level...

**About Classy Wheeler Limited**We are a leading regional IT and telecom solutions provider, committed to delivering exceptional service quality to our clients.As a **Customer Service Director**, you will be responsible for researching and planning customer service strategies, as well as analyzing service quality. Your key objectives include:Conducting...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Wealth and Personal...