Forex and Crypto Loyalty Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Vantage Full time

We are looking for a talented Forex and Crypto Loyalty Manager to join our team and drive customer retention efforts in the Forex, Crypto, and Stock trading markets. This role will involve developing and executing strategies to enhance customer loyalty and engagement, with a focus on maximizing customer lifetime value.

Key Responsibilities:

  • Retention Strategy Development: Design and implement retention strategies to maximize customer lifetime value for our Forex/Crypto/Stock trading platforms.
  • Customer Data Analysis: Leverage customer data, insights, and behavior patterns to identify at-risk traders and craft personalized retention campaigns.
  • Cross-functional Collaboration: Work closely with the marketing, sales, and other related teams to optimize user experience, product offerings, and customer satisfaction.
  • Campaign Execution: Oversee targeted retention campaigns (e.g., email, push notifications, SMS) to re-engage users and improve retention rates.
  • Qualifications:
    • Bachelor's degree in Marketing, Business Administration, or a related field.
    • Proven experience in retention, CRM, or customer loyalty management in Forex, Crypto, or Stock trading sectors.
    • Strong understanding of the Forex, Crypto, and Stock markets, with a focus on customer behavior and trading patterns.
    • Excellent communication and interpersonal skills, with the ability to work in a multicultural environment.

About Vantage:

Vantage is a pioneering company in the financial services industry, dedicated to providing innovative solutions for Forex, Crypto, and Stock trading. We strive to deliver exceptional customer experiences and build long-term relationships.



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