Membership Services Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time
Job Description

Kowloon Cricket Club is a prestigious sporting organization seeking a highly skilled individual to fill the role of Assistant Membership Manager.

Key Responsibilities:
  • Report Generation: Prepare comprehensive written and statistical membership reports to ensure accurate data analysis and informed decision-making.
  • Team Guidance: Provide direction to the team on handling enquiries / cases that fall within grey areas lacking specific policies, ensuring seamless execution and effective problem-solving.
  • Member Support: Address members' complaints promptly, maintaining a high level of customer satisfaction and loyalty.
  • Event Management: Organize various events including member interviews, Annual General Meeting, and Extraordinary General Meeting of the Club, showcasing exceptional organizational skills and attention to detail.
  • Team Oversight: Oversee the Membership Team's daily operations, driving productivity and efficiency while fostering a positive work environment.
  • New Member Processing: Process new member applications / resignations / changes of particulars with accuracy and timeliness, ensuring seamless membership experiences.
  • Database Management: Responsible for keeping and maintaining an accurate database of the Club, leveraging technology to enhance data-driven decision-making.
  • Service Training: Provide service training for the Membership Team, promoting excellence in customer service and staff development.
  • Reporting Lines: Report to the Department Head of Membership Department, demonstrating strong communication and teamwork skills.


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