Assistant Club Administrator

22 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time
Role Description

The Assistant Membership Manager will play a vital role in supporting the Membership Department in its mission to deliver exceptional membership experiences. Key responsibilities include managing membership data, coordinating events, supervising the Membership Team, and providing exceptional customer service.

Responsibilities:
  1. Data Analysis: Conduct thorough analysis of membership data to inform strategic decisions.
  2. Team Guidance: Provide guidance to team members on handling complex cases, ensuring efficient resolution and effective problem-solving.
  3. Event Coordination: Plan and execute various events, including member interviews and general meetings.
  4. Team Supervision: Oversee the Membership Team's daily activities, driving productivity and fostering a positive team culture.
  5. Member Support: Engage with members to address concerns, providing prompt and effective resolutions.
  6. Database Maintenance: Ensure the accuracy and integrity of the club's membership database.
  7. Training and Development: Provide service training to the Membership Team, promoting exceptional customer service and staff growth.
  8. Reporting: Maintain regular communication with the Department Head, providing updates on departmental progress and performance.


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