Membership Operations Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time

The Kowloon Cricket Club is currently seeking a highly skilled professional for the position of Assistant Membership Manager. As a key member of the team, you will play a vital role in shaping the club's membership strategy and driving its growth.

Job Description:Company Overview

Kowloon Cricket Club is a leading recreational facility that provides a range of services to its members. We are committed to delivering exceptional member experiences and creating a welcoming environment for all.

Job Summary

We are seeking an experienced professional to join our team as an Assistant Membership Manager. In this role, you will be responsible for overseeing the membership department, managing the membership database, and providing excellent customer service to our members.

Key Responsibilities:
  1. Prepare reports: Prepare comprehensive written and statistical membership reports, providing valuable insights into the club's operations.
  2. Lead the team: Provide direction and guidance to the Membership Team on handling complex enquiries and cases, ensuring effective resolution and maintaining high standards of service.
  3. Solve member complaints: Address members' complaints in a timely and professional manner, resolving issues promptly to maintain member satisfaction.
  4. Manage events: Organize various events, including member interviews, Annual General Meetings, and Extraordinary General Meetings, ensuring seamless execution and excellent member experience.
  5. Maintain databases: Oversee the maintenance of an accurate and up-to-date database of the club, ensuring easy access to critical information.
  6. Provide training: Provide service training to the Membership Team, equipping them with the skills and knowledge required to deliver exceptional member service.
Requirements:
  • Qualifications: Degree holder in Public Relations, Communications, Journalism, or related discipline.
  • Experience: Over 5 years relevant working experience, preferably in a senior PR, Marketing, or administrative position.
  • Skills: Strong project management, analytical, and problem-solving skills, proficiency in MS Office, including Excel, PowerPoint, Word, and Chinese processing.
  • Language Proficiency: Excellent command of spoken and written English, Cantonese, and Putonghua.


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