Operational Support Professional

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Role Introduction
The Operational Support Services team is part of the Hire to Retire (Employee Services) stream which provides operational services and Crew Membership Card (CMC Card / ICAO) administration of the end-to-end transactional activities associated with the employee experience for employees and business units in multiple locations.

Responsibilities
  • Deliver exceptional customer experiences by providing high-quality customer contact services efficiently and cost-effectively across our Hire To Retire function.
  • Support teams in various locations and focus on delivering first-class customer service, standardizing and simplifying policies and procedures, reviewing tools for documentation and information management, proposing and implementing improvement initiatives such as lean processes, robotics, and data management, and enhancing GBS visibility through internal communication channels.
  • Analyze customer feedback and make recommendations for process improvements.
  • Collaborate with Business Units to develop and implement effective solutions to meet business needs.

Requirements
  • Tertiary education in business, HR, or tourism discipline.
  • 3+ years of experience in general administration within a Business Services / Shared Services environment.
  • Ability to multi-task between daily operations and project initiatives in a fast-paced environment.
  • Strong influencing and interpersonal skills to collaborate with Business Units and work with a diverse group of people to meet goals and objectives.
  • Strong verbal and written communication skills in English and Chinese.
  • Customer-centric attitude, focusing on resolving issues and performing with a customer-focused mindset.
  • Open-minded in adopting technologies.
  • Capability to work independently with a strong sense of responsibility.


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