Relationship Management Support Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Us

Hang Seng Bank Limited is committed to service excellence and strives to continually enhance our performance for customers. Our people are our most important asset, playing a vital role in our efforts to provide best-in-class products and services.

Our Wholesale Chief Operating Office

Our Wholesale Chief Operating Officer's Office manages non-financial risk, drives digital and transformation strategic execution, analyses big data and market opportunities, oversees customer due diligence, and provides business management support for wholesale banking.

Job Description

We are currently seeking a high-calibre professional to join our department as Assistant Relationship Service Manager.

Principal Responsibilities:
  • Compile periodic sales tracking reports, management information, and business performance statistics for senior management oversight.
  • Support various transformation projects and streamlining initiatives for the Relationship Management Department to create capacity for growth.
  • Represent the Relationship Management Department to provide user requirements and consolidate user feedback to ensure smooth roll-out of various platforms and systems.
  • Review the end-to-end lending process to improve operational efficiency and better protect the Bank from potential credit and operation risk.
  • Conduct regular sample checking on credit approval for the Relationship Management Department to ensure quality.
  • Organize briefings to the Relationship Management Department to share new initiatives, workflow, and findings.
  • Organize campaigns and exchange meetings to promote conduct and cultural awareness among the Relationship Management Department.
  • Undertake all required activities and projects as directed by line manager in support of the development of Corporate Banking.
Requirements:
  • University degree in Business Administration, Finance, Accounting, Economics, or a related discipline, or other relevant qualifications.
  • Minimum of 5 years' experience in relationship management support, credit service, preferably in banking or financial institutions.
  • Able to work under pressure to catch tight timelines of reports and adapt to changes in business.
  • Understanding of bills operations, credit system, credit approval, and related documentation procedures an advantage.
  • Strong PC user with good MS Office or Excel skills.
  • Strong self-motivation with good interpersonal and analytical skills.
  • Strong communication skill with different stakeholders.
  • Proficiency in both English and Chinese, with fluency in Putonghua preferred.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
Next Steps

Please visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.



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