Recruitment and Retention Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time

Kowloon Cricket Club is seeking a dynamic and results-driven professional to join our team as an Assistant Membership Manager. This exciting opportunity offers a chance to work in a fast-paced environment and contribute to the growth and development of the club.

Key Responsibilities:
  • Develop and implement membership strategies: Work closely with the leadership team to develop and implement effective membership strategies that drive growth and retention.
  • Manage the membership database: Oversee the maintenance of an accurate and up-to-date database of the club, ensuring easy access to critical information.
  • Provide exceptional member service: Deliver excellent customer service to our members, addressing their queries and concerns in a timely and professional manner.
  • Organize events: Coordinate various events, including member interviews, Annual General Meetings, and Extraordinary General Meetings, ensuring seamless execution and excellent member experience.
  • Train and develop staff: Provide service training to the Membership Team, equipping them with the skills and knowledge required to deliver exceptional member service.
Requirements:
  • Qualifications: Degree holder in Public Relations, Communications, Journalism, or related discipline.
  • Experience: Over 5 years relevant working experience, preferably in a senior PR, Marketing, or administrative position.
  • Skills: Strong project management, analytical, and problem-solving skills, proficiency in MS Office, including Excel, PowerPoint, Word, and Chinese processing.
  • Language Proficiency: Excellent command of spoken and written English, Cantonese, and Putonghua.


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