Technical Service Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Tata Consultancy Services Full time

APAC Recruitment - Talent Acquisition Specialist - Hong Kong | Graduate Hiring (Australia & New Zealand) at Tata Consultancy Services

Key Responsibilities

IT Support and Management
  • In-depth knowledge of device and application control including process elevation for trader apps.
  • Domains and identity sync, including legacy domains and custom synchronization through AAD and Entra ID.
  • Custom packaging process and UAT support.
  • Services – AD, Palo, Image Management, Nexthink, MS SaaS/PaaS VDIs – for ISO recertification.
  • Manage c.500 on-prem Palo Alto firewall rules and connectivity between APAC and UK, EU and US S/W regions.
  • Access Control Systems: Manage and maintain access card systems to ensure secure entry.
  • CCTV System Oversight: Oversee the functionality and maintenance of CCTV systems to enhance security within the office.
  • Network Components: Troubleshoot and resolve issues related to network components to maintain optimal connectivity and performance.
  • Desktop Support, Build and Onboarding: Provide comprehensive desktop support to all users, ensuring endpoints are built per custom standards and compliance checked.
Trading Desk Support
  • In-depth and hands-on experience in troubleshooting, analysis, and 2nd level support for c.60 custom trader apps.
  • In-depth understanding of Portal and service workflows and technical resolver groups across the estate.
  • Incident Management: Collaborate with brokers and EMS vendors to resolve incidents and fulfill requirements.
  • Collaboration for UK Overnight Support: Provide Service Management support for UK Start of Day (SOD) operations.
Cross-Regional Support
  • Serve as a point of contact for portfolio managers in Singapore, assisting with application support and resolving technical issues.
  • Assist with managing IT vendors for the Hong Kong office, focusing on cost management and contract renewals.
IT Security Responsibilities
  • Manage access for temporary users from other regions visiting the Hong Kong office, ensuring compliance with security protocols.
Availability and Commitment
  • Provide support during weekends and public holidays for system changes or updates.
Skills and Qualifications
  • Strong knowledge of IT systems, including network infrastructure, desktop environments, and security protocols.
  • Proficient in supporting trading applications and understanding trading workflows.
  • Excellent problem-solving skills with a customer-oriented approach.
  • Effective communication skills to liaise with various stakeholders across different regions.
  • Experience in vendor management and contract negotiations is preferred.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Information Services and IT Services and IT Consulting

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