HSBC | Part Time CSR

3 days ago

hong kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Representative (1 year contract).

Principal Responsibilities

  • Handle enquiries, resolve complaints from merchants and cardholders of EPS through telephone and emails in relation to the operations and promotional activities of various service products.
  • Monitor the on-site terminal performance and maintenance service provided by service providers.
  • Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and cardholders.
  • Solicit feedback from customers to improve product feature changes and system enhancements.
  • Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness.
  • Prepare statistics and management reports on daily operations for ongoing service improvement.
  • Support the monitoring of PPS internet site performance and member bank/key merchant system.
  • Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency.
  • Prepare to work on a shift basis from Monday to Sunday as required, including Public Holidays between 09:00 to 22:00.
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