HSBC | Personal Banking Executive

14 hours ago

hong kong, Hong Kong SAR China HSBC Full time

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.

We are currently seeking a high calibre professional to join our team as a Personal Banking Executive (Night Shift), Premier Relationship.

Principal Responsibilities

Our Contact Centre Business team in Hong Kong was renamed as HSBC Contact Centre and Remote Channel in 2023 as we move to become a remote customer relationship management team providing premium customer service to our Premier, Premier Elite and Global Private Banking customers. Located at HSBC Centre in Tai Kok Tsui, our Contact Centre and Remote Channel team is a vital part of the wider Retail Banking and Wealth Management Distribution team in Hong Kong.

Our customers are as diverse as the services we provide, including people from Hong Kong, mainland China and across the world. Through phone banking and digital banking platforms, we provide personalised wealth management solutions to meet the changing and evolving needs of our customers. To you, it means excellent exposure to banking and wealth management knowledge including credit cards, loans, investment, and insurance products.

As part of our team, you will:

  • Provide quality services and resolve queries from our Premier, Premier Elite and Global Private Banking customers efficiently using insights from our innovative technology and solutions.
  • Work closely with our customers, understand their needs and recommend appropriate financial services and solutions.
  • Achieve individual performance expectation, develop your career with a clear progression path.
  • Benefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies.
Employee Benefits:
  • 18 days paid annual leave.
  • Hybrid working arrangement available.
  • Additional leave such as marriage, birthday and maternity leave (up to 20-week) / paternity leave (40-day).
  • Competitive salary package with quarterly bonus.
  • Transportation allowance.
  • Medical and dental coverage for you, your spouse and children.
  • Staff housing loan up to 100% of the valuation or purchase price.
  • Employee banking services including loans, credit facilities, and credit cards.
  • Assistance with training and certifications to further develop your career.
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