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Cards and Lending Fraud Control Manager

2 months ago

hong kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief of Staff
The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas:
  • • Support formulation, agreement, and implementation of strategic plans for the business
  • • Cost structure transformation and management to future proof the bank
  • • Risk governance to support the management team in risk oversight and decision making
  • • Provide oversight of fraud management and operations activities
Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture.
We are currently seeking a high caliber professional to join our department as Cards and Lending Fraud Control Manager .
Principal responsibilities
  • Responsible for the relevant fraud controls mechanism brainstorming, developing, promoting, delivering, post implementation reviewing and evergreening, up to answering the queries and challenges from users as well as the application in the fraud cases.
  • The primary source of professional fraud insights provider to all business lines, departments, as well as products and services.
  • Support the line manager and the Head of Fraud Management in understanding, managing, responding, echoing, explaining and promoting all cards and lending fraud related issues, including systems, procedures, and risk appetite enhancement or changes toward reducing and preventing the fraudulent activities from happening in the Bank.
  • Support the line manager and the Head of Fraud Management in managing and promoting the latest regulatory and bank requirements in cards and lending fraud strategy development and strengthening upon internal agreement, and work closely with Fraud Mitigation, and Fraud Intelligence & Liaison members internally.
  • Work closely with 2LOD and relevant department(s) for an effective implementation of the new fraud prevention strategies / guideline / procedure etc.
  • Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences.
  • Keep upbreast of the latest and current regulatory requirement in force.
  • Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning
  • Responsible to on behalf of Head of Fraud to participant in industrial meeting
Requirements
  • University graduate or above.
  • With professional knowledge of understanding, managing, responding, echoing, explaining and promoting all cards and lending fraud related issues.
  • 3 to 8 years' closely related experience in banking and payment fraud controls for financial sectors, or proved experience in the relevant working fields
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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