IT Helpdesk Lead: Service Desk

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

A leading consulting firm in Hong Kong is seeking a Service Desk Team Lead to lead an IT support team. The ideal candidate will provide 1st level support, maintain service delivery, and log client inquiries in the ticketing system. You will monitor the team's performance against service level agreements and prepare monthly incident reports. Candidates should...

Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource...

SW8590 |20 Dec 2023 IT Service Desk Support Responsibilities: Provide frontline helpdesk support on IT-related issues through omni‑channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Qualifications: Diploma or above in...

SW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS service performance (primary-Deskside support), SLA, CSAT, EUS Compliant, etc. Able to work with client project and architecture team to enable country Deskside support team to support EUS application launch Monitor, control and support service...

Service Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction. Location: Ngau Tau Kok / Kwun Tong Nature: 1-year Renewable Contract Others Will consider...

An IT consulting firm in Hong Kong seeks an IT Service Desk Support Engineer to manage the Tier-1 hotline operations and provide helpdesk support. The ideal candidate has a diploma in IT and at least one year of customer service experience. Proficient in Windows and Office 365, candidates must possess strong troubleshooting and communication skills, along...

A technology consulting firm located in Hong Kong is seeking an experienced Assistant IT Helpdesk Manager to oversee a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT...

An IT consulting firm in Hong Kong is seeking an IT Service Desk Support Engineer to manage hotline operations and provide frontline helpdesk support. Key responsibilities include handling service requests and troubleshooting IT-related issues. Candidates should possess a diploma in IT, one year of customer service experience, and strong communication skills...

A leading telecom solutions provider is seeking an IT Service Desk Manager in Hong Kong. This role involves overseeing daily operations of the IT support desk, mentoring staff, and ensuring high user satisfaction. Candidates should have a Bachelor's degree in IT and 3-5 years of relevant experience, including supervisory roles. Familiarity with ITIL,...