Service Desk Lead

Company Description: This company specializes in telecommunications and information technology services, providing innovative solutions to enhance connectivity and efficiency for businesses and consumers alike.Location: Kowloon BayNature: Renewable Contract (12 months) Others The working hours are Monday to Friday, from 09:00 to 18:00. Job Description...

A leading consulting firm in Hong Kong is seeking a Service Desk Team Lead to lead an IT support team. The ideal candidate will provide 1st level support, maintain service delivery, and log client inquiries in the ticketing system. You will monitor the team's performance against service level agreements and prepare monthly incident reports. Candidates should...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

A leading financial services organization in Hong Kong is seeking an IT Service Desk professional to provide technical support to internal users. The ideal candidate has strong problem-solving and communication skills, along with a background in IT support. This role offers comprehensive benefits and opportunities for long-term growth within a supportive,...

A telecommunications and IT solutions provider in Hong Kong is looking for an experienced IT Service Desk Manager to supervise a team and ensure efficient support. Candidates must have at least 7 years of relevant experience, an ITIL certification, and strong leadership skills to guide the team in providing excellent customer service. The role also includes...

A hospitality company in Hong Kong is seeking a Guest Services Officer to manage front desk operations and assist guests. Responsibilities include welcoming guests, handling inquiries, and liaising with the housekeeping team. Candidates must possess a diploma in Hospitality Management, excellent communication skills in English, Cantonese, and Mandarin, and...

About Us Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries. Our international network includes more than 200 overseas branches in 14 economies –...

A global corporate finance company is seeking a Service Desk Manager to oversee operations in Hong Kong. This role requires a Master's degree in Information Technology and at least 8 years of experience in the Banking/Finance sector, including 2 years in a supervisory position. The ideal candidate will manage Service Desk operations, ensure compliance with...

A technology consulting firm in Hong Kong is seeking an IT Service Desk Support Engineer to sustain Tier-1 hotline operations and manage customer requests via various communication channels. The ideal candidate has a diploma in IT with at least one year of customer service experience in the IT field. Proficiency in Windows and Office 365, along with good...

SW8590 |20 Dec 2023 IT Service Desk Support Responsibilities: Provide frontline helpdesk support on IT-related issues through omni‑channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Qualifications: Diploma or above in...