Senior IT Service Desk Officer

5 days ago

Hong Kong Island, Hong Kong SAR China Bangkok Bank Public Co Ltd Full time

About Us Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries. Our international network includes more than 200 overseas branches in 14 economies – Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly‑owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business. Position Summary We are now seeking a high‑caliber candidate to join our Hong Kong Branch as a Frontline IT Support Specialist. Responsibilities Acting as the frontline IT contact for end users Daily operational control and management of the Incident/Request Process and services fulfillment Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre‑defined SLAs. Ensure prompt response and communication to users Track and report the status of all critical incidents to management Develop, review and update the IT SOPs, policies and procedures Coordinate and provide support to IAM users access management Provide Tier 1 support on banking applications Support the projects of MS patches/releases management, desktops support and PC & printer installations Requirements Holder of Higher Diploma or above in IT related discipline More than 5 years of work experience in services desk or technical support to handle IT incidents and queries from end‑users Good knowledge of MS Office 365 products Full awareness of the IT incidents management workflow and delivery of service desk services Knowledge of tier 1 to 2 IT support in the services desk environment Benefits & Compensation We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience. Interested parties please apply with full resume, stating current/expected salary and availability. Personal data provided by job applicants will be used solely for considering suitability for the post and strictly in accordance with our personal data policies which are available on request. (Only shortlisted candidates will be contacted.) Application Questions Your application will include the following question(s): What's your expected monthly basic salary? #J-18808-Ljbffr

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