Front Desk Officer

1 week ago

Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

Join to apply for the Front Desk Officer role at Shangri-La Group About The Role As a Front Desk Officer , you will be managing key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri‑La’s service standards. Key Responsibilities Ensure all guest interactions are handled with professionalism and warmth. Efficiently manage check-ins and check-outs, and cashiering functions. Build lasting relationships with guests to enhance satisfaction and loyalty. Perform any other duties as assigned by Management. About You Higher Diploma or above in Hospitality Management or related disciplines. At least 1 year of experience in Rooms Departments in sizable Hotels. Strong interpersonal and organizational skills. Customer‑oriented, outgoing, and self‑motivated personality. Excellent command of spoken English, Cantonese, and Putonghua. Why Join Us A workplace that values your passion and supports self‑realization and personal growth. Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. Competitive benefits, recognition programmes, and colleague stay/travel perks that reward your contribution and dedication. Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive. We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We appreciate your interest in joining us. Please note that only successful candidates will be contacted. Location: Central & Western District, Hong Kong SAR Seniority level Associate Employment type Full-time Job function Management and Customer Service Industries Hospitality, Travel Arrangements, and Food and Beverage Services #J-18808-Ljbffr

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