(Senior) Customer Service Officer

4 days ago

hong kong, Hong Kong SAR China VCC Land Limited Full time

(Senior) Customer Service Officer (Front Desk) The V Group is one of the largest owner‑developer‑operators in Hong Kong specializing in developing and operating a dynamic range of serviced apartments and residences. Our business covers prime areas of Causeway Bay, Wan Chai, Happy Valley, Mid-levels, and West Kowloon. Responsibilities Act as the on-site contact person to ensure the high quality of service is provided in the site. Important front line main contact for in‑house tenants. Act as a Brand Ambassador – review and work with Housekeeping Team and the Repair & Maintenance Team to ensure rooms are up to V Standard. Take care of the needs of tenants and potential tenants at any time to enhance and personalize their experience. Support move‑in and move‑out process for the tenants and handle paperwork such as booking forms and license agreement. Conduct walkthroughs to address any issues, escalating any recurring issues to your supervisor and relevant cross‑function teams. Coordinate with head office internal departments such as Accounts to properly handle and adhere to the firm’s Policy and Procure (P&P), and to ensure that front office business functions effectively. Maintain good relationship with tenants. Requirements Minimum 3 years’ relevant experience, and/or hospitality industry preferred Customer‑focused, well‑groomed, and pleasant personality Good command of Cantonese, Mandarin, and English Always strive to go above and beyond We offer attractive remuneration package including medical insurance coverage with dental, discretionarybonus, time‑keeping bonus, meal allowance, OT meal allowance, public holidays, birthday and marriage leave , excellent career development opportunities and others benefit package to the right candidate. Interested parties please email your resume in MS Word /PDF format with current salary, expected salary and available date. #J-18808-Ljbffr

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