IT Service Desk Team Lead | Lead SLA-Driven Support

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

Team Lead / Senior Developer of Backend Development Hong Kong About the job Team Lead / Senior Developer of Backend Development - Billing System We are a leading global CPaaS provider recognized for offering carrier‑grade communication solutions for enterprise and carriers. With over 35 years of experience developing industry‑leading solutions in the...

A leading network service solutions provider in Hong Kong is looking for a dedicated individual to serve as the main communication channel for the service team. The role involves managing support calls, providing first-line technical support, and liaising with clients and vendors. Candidates should have excellent communication skills in Cantonese, English,...

A technology consulting firm located in Hong Kong is seeking an experienced Assistant IT Helpdesk Manager to oversee a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT...

Application Support Coordinator The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. With a media‑buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So, if you are talented,...

PLATFORM SUPPORT COORDINATOR The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So, if you are talented,...

Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t...

A technology consulting firm in Hong Kong is seeking an experienced IT Helpdesk Team Lead to manage and support the helpdesk team. You will oversee service delivery, ensure compliance with SLAs, and provide technical leadership. Candidates should possess a diploma in IT and at least 4 years of helpdesk management experience. Strong communication skills in...

A leading telecom solutions provider is seeking an IT Service Desk Manager in Hong Kong. This role involves overseeing daily operations of the IT support desk, mentoring staff, and ensuring high user satisfaction. Candidates should have a Bachelor's degree in IT and 3-5 years of relevant experience, including supervisory roles. Familiarity with ITIL,...

A leading telecommunications company in Hong Kong is seeking an experienced IT Service Delivery Manager to lead a team of IT professionals. Responsibilities include managing infrastructure services, developing service delivery strategies, and ensuring compliance with SLAs. The ideal candidate holds a Bachelor's degree in Computer Science or IT, has over 5...