Helpdesk Team Lead

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

A regional IT services provider is seeking a Helpdesk Supervisor in Hong Kong. The role requires providing first line support to customers, supervising the helpdesk team, and ensuring operations meet company standards. Candidates should have a diploma in a relevant field and at least 4 years of experience in helpdesk roles, including 2 years at a supervisory...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Team Lead to oversee the IT support team. The role involves providing first-level assistance for IT issues, monitoring team performance, and preparing reports. Candidates should possess a diploma in IT or related fields and have 3-5 years of helpdesk experience. Proficiency in both Chinese...

Regional IT services and solutions provider Job Description Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00) Responsibilities Provide first line helpdesk support to customers or end users (both internal and external) Handle and resolve customer issues in an efficient and professional manner. Supervise helpdesk team and ensure...

A technology service provider in Hong Kong is seeking an individual to manage Tier-1 hotline operations. The role involves leading a team of service agents and requires strong communication skills in Cantonese, English, and Mandarin. Responsibilities include ensuring customer contract requirements are met and managing operational efficiency. The candidate...

A technology consulting firm in Hong Kong is seeking an experienced IT Helpdesk Team Lead to manage and support the helpdesk team. You will oversee service delivery, ensure compliance with SLAs, and provide technical leadership. Candidates should possess a diploma in IT and at least 4 years of helpdesk management experience. Strong communication skills in...

Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource...

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure all...