Helpdesk Support Team Lead

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

A regional IT services provider is seeking a Helpdesk Supervisor in Hong Kong. The role requires providing first line support to customers, supervising the helpdesk team, and ensuring operations meet company standards. Candidates should have a diploma in a relevant field and at least 4 years of experience in helpdesk roles, including 2 years at a supervisory...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Team Lead to oversee the IT support team. The role involves providing first-level assistance for IT issues, monitoring team performance, and preparing reports. Candidates should possess a diploma in IT or related fields and have 3-5 years of helpdesk experience. Proficiency in both Chinese...

A technology service provider in Hong Kong is seeking an individual to manage Tier-1 hotline operations. The role involves leading a team of service agents and requires strong communication skills in Cantonese, English, and Mandarin. Responsibilities include ensuring customer contract requirements are met and managing operational efficiency. The candidate...

Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support. Key Responsibilities Provide first‑level technical support and troubleshooting for hardware, software, and network issues. Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution. Document, prioritize, and...

Regional IT services and solutions provider Job Description Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00) Responsibilities Provide first line helpdesk support to customers or end users (both internal and external) Handle and resolve customer issues in an efficient and professional manner. Supervise helpdesk team and ensure...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support Engineer Supporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

Our client is a multinational IT solutions provider, they are inviting a bright and energetic candidate for the following vacancy: Helpdesk Support Officer RESPONSIBILITIES System support and maintain customer systems. Handle software setup, configuration, testing and support. Troubleshoot relevant system hardware and software. Handle end user requests,...