Helpdesk Team Lead: 1st-Line IT Support

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

A dynamic technology company in Hong Kong is seeking an IT support professional to provide quality system support. You will handle technical support tasks and ensure seamless service for users through effective communication and problem-solving. The ideal candidate should have relevant experience with IT Helpdesk and a good understanding of software and...

A regional IT services provider is seeking a Helpdesk Supervisor in Hong Kong. The role requires providing first line support to customers, supervising the helpdesk team, and ensuring operations meet company standards. Candidates should have a diploma in a relevant field and at least 4 years of experience in helpdesk roles, including 2 years at a supervisory...

Job Responsibilities: Provide quality system support to all users in an approachable and courteous manner. Strive to meet or exceed all operational and SLA’s. Adhere to policies, procedures, processes and documentation. Respond to incoming telephone calls and emails. Inform users on appropriate action. Document customer requests in the call tracking...

A technology consulting firm is seeking a Helpdesk Support Specialist in Hong Kong. The role involves providing 1st tier technical support via phone and email, logging technical inquiries, and conducting remote troubleshooting. Candidates should have a diploma in IT or related disciplines, 0-2 years of experience, and good communication skills in Chinese and...

A leading consulting firm in Hong Kong is seeking a Service Desk Team Lead to lead an IT support team. The ideal candidate will provide 1st level support, maintain service delivery, and log client inquiries in the ticketing system. You will monitor the team's performance against service level agreements and prepare monthly incident reports. Candidates should...

Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource...

Regional IT services and solutions provider Job Description Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00) Responsibilities Provide first line helpdesk support to customers or end users (both internal and external) Handle and resolve customer issues in an efficient and professional manner. Supervise helpdesk team and ensure...