IT Helpdesk Specialist: 1st

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

A technology consulting firm is seeking a Helpdesk Support Specialist in Hong Kong. The role involves providing 1st tier technical support via phone and email, logging technical inquiries, and conducting remote troubleshooting. Candidates should have a diploma in IT or related disciplines, 0-2 years of experience, and good communication skills in Chinese and...

Regional IT Helpdesk Support (Contract/Perm), Global Banks Dynamic Regional IT Helpdesk Support Worklife Balance & Friendly Int’l Private Bank Our Client Most well respected European Based Private Bank with over 500 employees in North Asia Region is in search for multiple IT Support Senior Associates! Job Duties Provide 1st/2nd level IT support to over 500...

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

A leading technology service provider is seeking an IT Specialist / Helpdesk in Hong Kong to provide resident support. Candidates will analyze customer requirements and possess strong knowledge of IT products, including Active Directory and firewall systems. Additionally, they must hold CCNP and MCSE certifications with over 4 years of hands-on experience in...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

A facility management organization in Hong Kong is looking for a Helpdesk - Facility Management specialist to provide first line support to customers. The role requires a proactive approach to manage requests, assist in emergencies, and maintain communication with operational teams. Ideal candidates should have at least 1 year of experience, strong MS Office...

A respected financial institution located in Hong Kong is seeking a Regional IT Helpdesk Support professional. The ideal candidate will provide 1st and 2nd level IT support to over 500 users, troubleshoot desktop and application issues, and manage a team. Candidates should have strong knowledge of Windows 10, SAP experience, and excellent communication...