Helpdesk Manager

Hong Kong, Hong Kong Assets & Facilities About the job Helpdesk - Facility Management Department : Assets & Facilities Reports to : Manager -Facilities Role Introduction The Helpdesk - Facility Management shall provide first line helpdesk support to internal and external customers and act as the first point of contact for a variety of facilities management...

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure all...

A global investment firm is seeking an IT Helpdesk Support professional in Hong Kong. The role focuses on providing first-level technical support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have 1-2 years of experience in IT helpdesk or technical support, preferably within the banking sector, along with...

Contract Period: 12 months (tentatively to start in Dec 2025) Payroll under InfoTech Employer: Business statutory body Location: Base Kwun Tong Work outside current location: N/A Monthly Salary Range: HK$ N/A - N/A Duties Serve contract assignments under InfoTech's headcount, full-time second to a statutory body. Work under the supervision of respective...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support. Key Responsibilities Provide first‑level technical support and troubleshooting for hardware, software, and network issues. Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution. Document, prioritize, and...

A technology consulting firm in Hong Kong is seeking an experienced IT Helpdesk Team Lead to manage and support the helpdesk team. You will oversee service delivery, ensure compliance with SLAs, and provide technical leadership. Candidates should possess a diploma in IT and at least 4 years of helpdesk management experience. Strong communication skills in...

SW8487 |09 May 2023 IT Helpdesk Support Engineer Responsibilities Provide IT technical advice and helpdesk support services to users on hardware, software, and networking related issues. Equipment procurement and IT contract management. Design and provide IT services trainings for user to enhance their productivity. Qualifications Have a diploma or above in...

A facility management organization in Hong Kong is looking for a Helpdesk - Facility Management specialist to provide first line support to customers. The role requires a proactive approach to manage requests, assist in emergencies, and maintain communication with operational teams. Ideal candidates should have at least 1 year of experience, strong MS Office...

Sustain the Tier-1 hotline operation to fulfill each customer contract requirement and scope of work Maintain a positive attitude while leading a team of around 10+ more service agents in an efficient and productive manner Enhance/updating operating procedure and a marketable service improvement continually Monitor and re-arrange resource to make sure meet...