Regional IT Helpdesk Support

1 day ago

Hong Kong Island, Hong Kong SAR China Projob21.com Ltd. Full time

Regional IT Helpdesk Support (Contract/Perm), Global Banks Dynamic Regional IT Helpdesk Support Worklife Balance & Friendly Int’l Private Bank Our Client Most well respected European Based Private Bank with over 500 employees in North Asia Region is in search for multiple IT Support Senior Associates Job Duties Provide 1st/2nd level IT support to over 500 users across North Asia branches. Troubleshoot and facilitate IT desktop, applications, 3rd‑party systems and e‑banking solutions. Support relocation projects by collaborating with infrastructure and external vendors across the region. Perform program modification and improvements related to SAP systems. Execute and document testing phases, support SAP solutions, troubleshoot technical issues and manage bug fixes. Facilitate SAP Manager in interpreting and implementing design and technological solutions that meet business requirements. Deliver end‑to‑end technical and business support to users from front to back office. Conduct root‑cause analysis and manage incident resolution within defined SLAs. Provide data engineering support for strategic business decisions, supply‑chain optimization, and design and maintain data pipelines and data lake analytics. Report to the Regional Head of IT Service Support and oversee helpdesk service levels for 500 users. Supervise a team of 6–7 members, ensuring timely delivery of helpdesk and IT service deliverables. Monitor and manage performance of IT vendors. Requirements Graduate in Computer Engineering or a related discipline. 3+ years of regional IT support experience with multinational banks or financial institutions. Strong knowledge of Windows 10 and Microsoft Server environments. Excellent communication and stakeholder management skills. APAC SAP Specialist to facilitate business optimisations. Experience in a multi‑cultural MNC with WFH and flexible hours. #J-18808-Ljbffr

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