Helpdesk Support Officer

Company Description: This company is a leading telecommunications service provider in Hong Kong, specializing in high-speed broadband, mobile, and enterprise solutions. They focus on delivering innovative technology and exceptional customer service. Location: Kwun Tong OR Tuen Mun. Nature: Permanent. Others Working hours are from 08:30 to 18:00 (Monday to...

A multinational IT solutions provider is seeking a Helpdesk Support Officer in Hong Kong. The role involves system maintenance, troubleshooting software and hardware issues, and providing end-user support. Candidates should have a diploma in Computer Science or related fields, with 2-3 years of experience in helpdesk support. Strong communication skills in...

SW8084 |24 Nov 2020 Helpdesk / Deskside Support Provide first-line support for all IT incidents, resolve application system and IT infrastructure related failures Responsible for PC desktop equipment procurement, delivery, installation and setup Provide end-user support on hardware, software, server and networking related issues Provide helpdesk and remote...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

SW8044 |07 Sep 2020 Helpdesk Support / IT SupportProvide BAU IT support to end user on software /hardware such as internal system, printers, VPN, fax, mobile devices, etc. Responsible for software and hardware installation (Office application, etc.) System/ Network / Internet monitor and maintenance Maintain and support the user for some internal systems...

SW9846 |12 Aug 2019 IT User Support (Helpdesk Support / Deskside Support)Troubleshoot hardware, software, networking and configuration problems in PCs Provide on time support to end users Install and configure PC hardware / software Support desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Diploma...

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...

Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support. Key Responsibilities Provide first‑level technical support and troubleshooting for hardware, software, and network issues. Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution. Document, prioritize, and...

SW9302 |26 Apr 2017 Desktop / Helpdesk Support Engineer Supporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails...

SW8044 |07 Sep 2020 Helpdesk Support / IT Support Provide BAU IT support to end user on software /hardware such as internal system, printers, VPN, fax, mobile devices, etc. Responsible for software and hardware installation (Office application, etc.) System/ Network / Internet monitor and maintenance Maintain and support the user for some internal systems...