Desktop / Helpdesk Support Engineer

2 days ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

SW9302 |26 Apr 2017 Desktop / Helpdesk Support EngineerSupporting around 300+ users. Providing Helpdesk support, Remote support and troubleshooting for End-users. Ability to assist in Reporting, Inventory and Building and Upgrade Desktop devices. Problem Management with Service partner. Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests. Maintain office working machines including printers, copiers, fax machines, scanners, video conference systems, and telephone systems. Assist the team in supporting and upgrading end-users’ applications and hardware devices. High Diploma or above in Computer Science or Information Technology or equivalent. At least 3 years of Helpdesk Support experience (i.e. Remote and Level 1 and 2 Support); 30% End-user Support at client sites. Provide Helpdesk and End-user Support Service. Passion in supporting clients via Telephone and face to face support. Independent and eager to deal with users. Customer Service Oriented. Able to managed tight Service level. Good communication of written and spoken in English and Cantonese. #J-18808-Ljbffr


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