Multilingual Helpdesk Team Lead, Tier 1 Support

A technology solutions provider in Hong Kong is looking for a Supervisor for their helpdesk operation. The ideal candidate must ensure the smooth operation of the Tier-1 hotline and lead a team of service agents effectively. Responsibilities include enhancing operational procedures, creating reports, and managing team training. Candidates should have a...

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

A regional IT services provider is seeking a Helpdesk Supervisor in Hong Kong. The role requires providing first line support to customers, supervising the helpdesk team, and ensuring operations meet company standards. Candidates should have a diploma in a relevant field and at least 4 years of experience in helpdesk roles, including 2 years at a supervisory...

A leading consulting firm in Hong Kong is seeking a Senior Deskside Engineer to provide tier 1 and tier 2 IT support to end users. You will be responsible for troubleshooting Windows products, coordinating with service providers, and overseeing the Helpdesk team. The ideal candidate has at least 4 years of IT experience, including 2 years in level 2 user...

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer who will manage the Tier-1 hotline and handle IT-related service requests. The candidate should have a diploma in Information Technology and at least one year of customer service experience in the IT field. Proficiency in English and Chinese, along with technical knowledge...

A technology consulting firm in Hong Kong is seeking an IT Helpdesk Support professional to provide technical assistance and support to end users. The ideal candidate should have a diploma in IT-related disciplines and 0-2 years of experience. Key responsibilities include helpdesk services, ensuring compliance with service level agreements, and providing...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Team Lead to oversee the IT support team. The role involves providing first-level assistance for IT issues, monitoring team performance, and preparing reports. Candidates should possess a diploma in IT or related fields and have 3-5 years of helpdesk experience. Proficiency in both Chinese...

A consulting firm in Hong Kong is seeking an IT support professional to provide first tier helpdesk support, troubleshoot issues, and manage system monitoring. The ideal candidate will have at least 6 years of experience in IT, with hands-on experience in a Windows environment and proficiency in English and Chinese. This role includes coordinating software...