IT Service Desk Engineer – Day/Night 1st-Line Support

SW8737 |06 Jan 2025 IT Service Desk Support Engineer (Day/ Night) (18-22K)Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through...

An IT consulting firm in Hong Kong is seeking an IT Service Desk Support Engineer to manage hotline operations and provide frontline helpdesk support. Key responsibilities include handling service requests and troubleshooting IT-related issues. Candidates should possess a diploma in IT, one year of customer service experience, and strong communication skills...

Job Responsibilities: Provide quality system support to all users in an approachable and courteous manner. Strive to meet or exceed all operational and SLA’s. Adhere to policies, procedures, processes and documentation. Respond to incoming telephone calls and emails. Inform users on appropriate action. Document customer requests in the call tracking...

A consulting firm located in Hong Kong is seeking a Technical Support Engineer for shift duty. The role involves providing 1st level technical support, troubleshooting issues related to systems, software, hardware, and networks. Candidates should possess a Higher Diploma in Computer Studies and have at least 1 year of IT technical support experience. The...

A reputable consulting firm in Hong Kong is looking for an IT Service Desk Support Engineer for overnight shifts. The role includes maintaining the Tier-1 hotline, handling service requests, and providing support through various communication channels. Candidates should hold a diploma in IT, have at least one year of experience in customer service, and...

SW8730 |23 Dec 2024 Helpdesk Support Engineer (Day/ Night) (16-23K) Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through omni-channel...

Position SW8713 |21 Oct 2024 IT Service Desk Support Engineer (Day/ Overnight) (17-22K) Responsibility Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on...

A leading consulting firm in Hong Kong is seeking a Service Desk Team Lead to lead an IT support team. The ideal candidate will provide 1st level support, maintain service delivery, and log client inquiries in the ticketing system. You will monitor the team's performance against service level agreements and prepare monthly incident reports. Candidates should...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

IT Service Desk Support Engineer (Overnight) (19-23K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through omni-channel...