IT Service Desk Engineer

A reputable consulting firm in Hong Kong is looking for an IT Service Desk Support Engineer for overnight shifts. The role includes maintaining the Tier-1 hotline, handling service requests, and providing support through various communication channels. Candidates should hold a diploma in IT, have at least one year of experience in customer service, and...

A technology consulting firm in Hong Kong is seeking an IT Service Desk Support Engineer to sustain Tier-1 hotline operations and manage customer requests via various communication channels. The ideal candidate has a diploma in IT with at least one year of customer service experience in the IT field. Proficiency in Windows and Office 365, along with good...

Company Description: This company specializes in telecommunications and information technology services, providing innovative solutions to enhance connectivity and efficiency for businesses and consumers alike.Location: Kowloon BayNature: Renewable Contract (12 months) Others The working hours are Monday to Friday, from 09:00 to 18:00. Job Description...

An IT consulting firm in Hong Kong seeks an IT Service Desk Support Engineer to manage the Tier-1 hotline operations and provide helpdesk support. The ideal candidate has a diploma in IT and at least one year of customer service experience. Proficient in Windows and Office 365, candidates must possess strong troubleshooting and communication skills, along...

IT Service Desk Support Engineer (Overnight) (19-23K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through omni-channel...

SW8706 | 23 Sep 2024 IT Service Desk Support Engineer (Overnight) (19-22K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues...

A leading telecom solutions provider is seeking an IT Service Desk Manager in Hong Kong. This role involves overseeing daily operations of the IT support desk, mentoring staff, and ensuring high user satisfaction. Candidates should have a Bachelor's degree in IT and 3-5 years of relevant experience, including supervisory roles. Familiarity with ITIL,...

SW8737 |06 Jan 2025 IT Service Desk Support Engineer (Day/ Night) (18-22K)Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through...

Position SW8713 |21 Oct 2024 IT Service Desk Support Engineer (Day/ Overnight) (17-22K) Responsibility Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on...

A global corporate finance company is seeking a Service Desk Manager to oversee operations in Hong Kong. This role requires a Master's degree in Information Technology and at least 8 years of experience in the Banking/Finance sector, including 2 years in a supervisory position. The ideal candidate will manage Service Desk operations, ensure compliance with...