Manager, Complaint Management

Job DescriptionAs the Manager of Complaint Management, you will oversee the daily operations of the customer complaint team, providing guidance and support to ensure high performance of team members.You will lead thorough investigations into customer complaints received via calls, emails, and other communication channels, ensuring all issues are resolved...

Company OverviewPCCW Solutions is a leading technology and financial services company that prioritizes customer satisfaction. Our complaint management team plays a crucial role in ensuring our customers receive prompt and satisfactory resolutions to their issues.

Job DescriptionThis is a senior-level position responsible for managing customer complaints and feedback within the bank's Personal Banking and Wealth Management Department. The ideal candidate will have extensive experience in complaint handling, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced...

Job Description The successful candidate will be responsible for managing customer complaints and feedback in line with internal and regulatory standards. They will conduct comprehensive investigations, implement corrective actions, and propose enhancements to service quality and customer experience. Effective communication, emotional intelligence, and...

Job OverviewGoodwell Property Management Limited is seeking a highly skilled and experienced professional to fill the role of Assistant Recreation Officer. This position is responsible for managing our landmark residential clubhouse, ensuring that it remains a vibrant and welcoming space for residents. The ideal candidate will have a strong background in...

Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner; Propose resolutions to...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good...

Senior/Customer Care Manager Job No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to enhancing its performance for customers. Our people are our most valuable asset, and we strive to attract high-caliber talent by offering a dynamic working environment, good career development opportunities, and competitive...

About the PositionWe are seeking a highly skilled Risk Management Associate to join our team at International Executive Service Corps. As an Operations Manager Assistant, you will play a crucial role in ensuring that all DCD operation processes are fully compliant with regulations and standards set by the Bank and regulator.As a key member of our team, you...

Key ResponsibilitiesClubhouse Operations: Manage the day-to-day operations of our landmark residential clubhouse.Recreation Activities: Organize various activities and events for residents to promote a sense of community.Customer Service: Handle resident complaints and enquiries in a professional manner.

About this RoleWe are seeking a highly skilled and experienced professional to join our team as a Senior/Customer Care Manager. As a key member of our Personal Banking and Wealth Management Department, you will play a crucial role in ensuring that our customers receive exceptional service and support.Main ResponsibilitiesThe successful candidate will be...

Job ResponsibilitiesManagement of landmark residential clubhouseOrganize Recreation/Club House activitiesHandle residents' complaints/enquiriesQualificationsDiploma in Housing Management/Property Management1 year's experience in property managementHospitality or clubhouse experience is preferredAdditional BenefitsBirthday leave, well-being leave & exam...

About the RoleWe are looking for a highly motivated and experienced Operations Manager Assistant to join our team at International Executive Service Corps. As a Risk Management Associate, you will play a key role in ensuring the smooth operation of our business.Your primary responsibility will be to act as an account manager and provide support to operation...

Company Overview">As a Bank Of China (Hong Kong) Limited team member, you will be part of a dynamic organization that is committed to delivering exceptional customer service and achieving business excellence.">Job Description">We are seeking an experienced Senior Manager to join our team and lead the development of effective customer complaint handling...

Job Responsibilities Management of landmark residential clubhouse Organize Recreation/Club House activities Handle residents' complaints/enquiries Qualifications Diploma in Housing Management/Property Management 1 year's experience in property management Hospitality or clubhouse experience is preferred Additional Benefits Birthday leave, well-being leave &...

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Job SummaryWe are seeking a highly skilled and experienced Residential Property Manager to oversee the daily operations of one of our residential properties. The successful candidate will be responsible for managing property management staff and service contractors, enforcing House Rules and Deeds of Mutual Covenant, handling resident inquiries and...

Business Partner Wanted We are seeking an experienced professional to fill the position of Deputy Manager, Customer Experience at the Bank of Communications (Hong Kong) Limited. This individual will be instrumental in enhancing customer satisfaction by resolving complaints efficiently and improving service quality. The ideal candidate will possess strong...