Complaint Resolution Specialist

Company Overview">BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd is a reputable financial services and pension funds company committed to excellence in customer service.">Job Summary">We are seeking a skilled Complaint Resolution Specialist to join our customer care team. The successful candidate will be responsible for investigating and...

Job DescriptionAs the Manager of Complaint Management, you will oversee the daily operations of the customer complaint team, providing guidance and support to ensure high performance of team members.You will lead thorough investigations into customer complaints received via calls, emails, and other communication channels, ensuring all issues are resolved...

Job Description The successful candidate will be responsible for managing customer complaints and feedback in line with internal and regulatory standards. They will conduct comprehensive investigations, implement corrective actions, and propose enhancements to service quality and customer experience. Effective communication, emotional intelligence, and...

Join to apply for the Manager, Complaint Management (eMPF) role at PCCW Solutions As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels. Your role Oversee and conduct thorough investigations into customer complaints received via calls, emails, and...

Job DescriptionThis role is responsible for enabling Front Office to deliver first-class experiences for our clients and prospects across all aspects of the relationship. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key AccountabilitiesResearch and...

Company OverviewPCCW Solutions is a leading technology and financial services company that prioritizes customer satisfaction. Our complaint management team plays a crucial role in ensuring our customers receive prompt and satisfactory resolutions to their issues.

American International Group (AIG) is a global leader in commercial and personal insurance solutions. As a Claims Resolution Specialist, you will play a vital role in helping our customers manage risk and respond to uncertainty.The Claims Team is the proven problem solver of choice for clients, delivering consistent technical excellence and showcasing our...

AIG is committed to delivering exceptional claims handling services to our customers. As a Claims Resolution Specialist, you will play a critical role in ensuring that claims are resolved efficiently and effectively.Your key responsibilities will include:Managing key claims handling enquiries and providing a high standard of customer service.Working with...

At Farben, we are seeking a skilled Technical Support Engineer to join our team. This is a mid-senior level, full-time position that offers a unique opportunity to work in the finance and information technology sectors.Job DescriptionThe successful candidate will be responsible for delivering exceptional customer service to large corporate customers...

Job Description:We are seeking a seasoned Guest Relations Specialist to join our dynamic team at The Langham, Hong Kong. As a professional who embodies our values of luxury, sophistication, and warm hospitality, you will be responsible for creating unforgettable guest experiences through exceptional service delivery.Main Responsibilities:Delivering...

We represent Classy Wheeler Limited, a prominent player in Hong Kong's luxury retail landscape.Main Job FunctionsProvide premium service to clients, addressing their inquiries and resolving problems.Expertly manage complaints, ensuring timely resolution.Offer customized solutions to meet customer requirements.Cultivate partnerships with internal and external...

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

Job DescriptionAt International Executive Service Corps, we are seeking a highly skilled Quality Control Specialist to join our team. As an Operations Manager Assistant, you will play a crucial role in ensuring that all DCD operation processes are fully compliant with regulations and standards set by the Bank and regulator.To guarantee operational...

About the RoleWe are seeking a highly skilled and experienced Client Experience Associate to join our team. As a key member of our Front Office, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesManage client feedback and complaints in a proactive and...

Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner; Propose resolutions to...

Job Function">Our Customer Care Team Lead will be responsible for managing a team of customer service representatives, ensuring that customer complaints are resolved efficiently and effectively.">Key Responsibilities">">Lead a team of customer service representatives to achieve exceptional customer service standards.">Maintain accurate records of all...

Required Skills and QualificationsA bachelor's degree in Business Administration or a related field is required.Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution, is essential.Strong understanding of pension products and services, as well as excellent communication skills, are necessary to...

About UsGoodwell Property Management Limited is committed to providing exceptional service to our residents and exceeding their expectations. We are dedicated to creating a warm and welcoming environment that fosters a sense of community and belonging. As a team member, you will play a vital role in helping us achieve this goal.Job DescriptionManagement of...

Service Quality Role OverviewThe Bank of East Asia, Limited (BEA) is committed to delivering exceptional customer service and experience. We are seeking an experienced Service Quality Manager to join our team and contribute to this mission.In this role, you will be responsible for:Developing and implementing quality improvement initiatives to enhance...

Senior/Customer Care ManagerJob No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...