Complaint Resolution and Quality Enhancement Lead

Job DescriptionThis is a senior-level position responsible for managing customer complaints and feedback within the bank's Personal Banking and Wealth Management Department. The ideal candidate will have extensive experience in complaint handling, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced...

Company Overview">BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd is a reputable financial services and pension funds company committed to excellence in customer service.">Job Summary">We are seeking a skilled Complaint Resolution Specialist to join our customer care team. The successful candidate will be responsible for investigating and...

Job DescriptionAs the Manager of Complaint Management, you will oversee the daily operations of the customer complaint team, providing guidance and support to ensure high performance of team members.You will lead thorough investigations into customer complaints received via calls, emails, and other communication channels, ensuring all issues are resolved...

Join to apply for the Manager, Complaint Management (eMPF) role at PCCW Solutions As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels. Your role Oversee and conduct thorough investigations into customer complaints received via calls, emails, and...

Company OverviewPCCW Solutions is a leading technology and financial services company that prioritizes customer satisfaction. Our complaint management team plays a crucial role in ensuring our customers receive prompt and satisfactory resolutions to their issues.

Job DescriptionQuality Assurance ManagerWe are seeking an experienced Quality Assurance Manager to lead our QA team in ensuring the quality and reliability of our software products.Lead the QA team to ensure high-quality software products.Collaborate closely with cross-functional teams, including developers, product managers, and designers.Implement and...

At Computer And Technologies Holdings Limited, we are seeking a highly skilled Software Quality Assurance Lead to join our team.About the RoleThis is an exciting opportunity for a seasoned QA professional to lead our QA team and drive quality assurance initiatives across our software products.Key ResponsibilitiesLead the QA team to ensure the quality and...

Job DescriptionThis role is responsible for enabling Front Office to deliver first-class experiences for our clients and prospects across all aspects of the relationship. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.Key AccountabilitiesResearch and...

We are looking for a highly skilled Footwear Quality Assurance Lead to join our team at Kmart Group. The successful candidate will be responsible for ensuring the quality of our footwear products.About the RoleKey Responsibilities: Conduct factory audits, develop CAPs, improve factory Quality Management Systems, manage product development, lead risk...

Quality Assurance Manager (Ref: CC/ERM/QAM)Posted on 10/02/25 17:32Full Time Hong Kong SARResponsibilities:Lead the QA team to ensure the quality and reliability of the software productsCollaborate closely with cross-functional teams, including developers, product managers, and designersImplement and refine testing processes and methodologies to enhance...

Dispute Resolution and Operations LeadHughes-Castell is seeking an experienced Senior Legal Counsel to lead our dispute resolution and operations teams. As a key member of our team, you will be responsible for overseeing disclosure management, litigation, and operational execution across regions.The ideal candidate has a strong background in international...

About HKA BirminghamHKA Birmingham is a leading consulting firm providing expert solutions in risk mitigation, dispute resolution, and litigation support. Our team of world-renowned experts delivers high-quality outcomes for public and private sector clients worldwide.Job RoleWe are seeking an experienced delay professional to join our team in Asia. The...

Service Quality Manager - Organization & Productivity Management 3 days ago Be among the first 25 applicants Direct message the job poster from The Bank of East Asia, Limited (BEA) Responsibilities Log and handle customer complaints and feedback from various means in accordance with internal & external regulatory requirements and report special cases to...

About This RoleQuality Assurance ManagerWe are looking for a skilled Quality Assurance Manager to join our team. In this role, you will be responsible for leading the QA team and ensuring the quality of our software products.Leverage your experience in software quality assurance to lead the QA team.Work collaboratively with cross-functional teams to deliver...

Job OverviewThe Bank of Communications (Hong Kong) Limited is seeking a seasoned professional to assume the role of Deputy Manager, Customer Experience. This key position will play a pivotal part in enhancing customer satisfaction through efficient complaint resolution and quality improvement initiatives. About the Role As Deputy Manager, Customer...

Job Function">Our Customer Care Team Lead will be responsible for managing a team of customer service representatives, ensuring that customer complaints are resolved efficiently and effectively.">Key Responsibilities">">Lead a team of customer service representatives to achieve exceptional customer service standards.">Maintain accurate records of all...

Service Quality Manager RoleAs a Service Quality Manager at The Bank of East Asia, Limited (BEA), you will be responsible for ensuring excellent customer service and experience across all touchpoints.This involves:Logging and handling customer complaints and feedback in accordance with internal and external regulatory requirementsCoordinating with relevant...

Company Overview">As a Bank Of China (Hong Kong) Limited team member, you will be part of a dynamic organization that is committed to delivering exceptional customer service and achieving business excellence.">Job Description">We are seeking an experienced Senior Manager to join our team and lead the development of effective customer complaint handling...

American International Group (AIG) is a global leader in commercial and personal insurance solutions. As a Claims Resolution Specialist, you will play a vital role in helping our customers manage risk and respond to uncertainty.The Claims Team is the proven problem solver of choice for clients, delivering consistent technical excellence and showcasing our...

Job DescriptionAt International Executive Service Corps, we are seeking a highly skilled Quality Control Specialist to join our team. As an Operations Manager Assistant, you will play a crucial role in ensuring that all DCD operation processes are fully compliant with regulations and standards set by the Bank and regulator.To guarantee operational...