Bank Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
About this Role

We are seeking a highly skilled and experienced professional to join our team as a Senior/Customer Care Manager. As a key member of our Personal Banking and Wealth Management Department, you will play a crucial role in ensuring that our customers receive exceptional service and support.


Main Responsibilities

The successful candidate will be responsible for handling customer complaints and feedback in a timely and effective manner. This will involve liaising with relevant parties to investigate complaints and propose resolutions that meet the needs of our customers.


Key Requirements
  • University graduate in translation or business discipline;
  • Minimum 7 years of working experience in a financial institution (preferably in the banking industry);
  • Hands-on experience in complaint handling with at least 5 years of experience in a supervisory role;
  • Positive thinking, strong initiative, and result-oriented with a willingness to take on challenges;
  • Excellent mediation, analytical, and problem-solving skills, as well as strong presentation and interpersonal skills;
  • Good command of verbal and written English and Chinese, with proficiency in Putonghua an advantage;
  • Proficient in common PC applications, such as MS Word, Excel, and PowerPoint.


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