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Banking Operations Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

About Hang Seng Bank Limited

Hang Seng is committed to service excellence, recognizing our people as our most valuable asset. We continually strive to enhance performance for customers and provide best-in-class products and services.

Our Dynamic Work Environment

We offer a dynamic working environment with opportunities for career development and competitive compensation packages. Our focus on personal wealth management and financial services is designed to meet the diverse needs of our affluent and mass integrated account customers.

Key Responsibilities

  • Provide quality customer service in a branch network setting
  • Identify customer needs and offer suitable banking services and solutions
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements

  • University degree or Associate degree holders, or HKCEE/HKDSE holders with at least one year of working experience, preferably in a financial institution
  • Candidates with solid direct sales experience will be considered; fresh graduates are also welcome for entry-level positions
  • Relevant professional qualifications in insurance and investment are advantageous
  • Strong service and sales orientation, self-motivation, and good communication skills
  • Proficiency in English and Chinese, with proficiency in Putonghua an advantage
  • Customer-centric mindset with dedication to delivering exceptional quality services
  • Ability to manage complex interactions effectively

Benefits and Career Advancement Opportunities

  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-24 days paid annual leave plus other categories of leave entitlements
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities