Medical Representative
1 week ago
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Overall Job Purpose:
Demonstrates a passion for serving Lilly's customers.
Delivers improved outcomes for patients through easy interactions that enable people to feel they are genuinely cared for and able to trust us.
Exhibits strong leadership and business ownership skills.
Collaborates effectively with Lilly colleagues and external business partners.
Key Responsibilities:
UNDERSTAND
Understand the healthcare marketplace; the payer environment; customer (account and stakeholder) priorities; patient, product and monetary flows; patient disease states and therapeutic options; and Lilly resources, processes, policies and procedures.
Demonstrate a deep understanding of healthcare marketplace and customer system including treatment guideline, formulary status and protocols. Also understand accounts, key customers, and approved channel preference.
Exhibit a comprehensive understanding of patient disease states, available treatment options and product knowledge.
Understand Lilly policy to effectively leverage Lilly's processes and available resources.
Understand Team Lilly framework to uphold Lilly company values.
PLAN
Analyze territory and accounts to make tradeoff decision.
Create territory and account plan which incorporates the approved multichannel approach to support territory and account plan.
EXECUTE
Collaborate with cross functional team to create exceptional customer experiences and achieve business goals.
Develop pre-call and post call plan which is centric to gain customer commitment and adjust the plan accordingly.
Engage customers in patient-centric VBS dialogues to create value for customers.
Appropriately use approved multichannel resources and brand approved materials to fulfill customer needs.
Qualification
At least 1-5 years of sales experience (pharmaceutical/ medical equipment)
Bachelor's degree or equivalent in a relevant scientific subject
Fresh graduates are also encouraged to apply
Able to speak in both Cantonese and English
Skills & Knowledge
Good presentation skills and communicate effectively with others
Good time management skills in planning and prioritizing tasks
Customer Service orientation: able to work with people and follow up on details
Able to work independently to identify opportunities, develop actions to achieve results
Persistently hard-working and willing to accept challenges
Positive thinking, initiative and committed to obtain results
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