BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY | IT Desktop and Network Support Dispatch Hong Kong
6 hours ago
Victoria, Hong Kong | Posted on 12/16/2024
Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
Responsibilities:
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
- Ability to lift/move computer equipment weighing up to 50Lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN and others.
Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
• Bilingual (English & Local B2).
Items:
- Console cable for CISCO and Silver Peak.
- Full Internet ready mobile.
- Noise Cancellation headsets.
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop.
- RJ45 port on Laptop.
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.
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