Sr Desktop Support Engineer

3 weeks ago


Hong Kong, Hong Kong SAR China Sanderson-iKas Full time

Sr Desktop Support Engineer

Our client, a leading global hedge fund, is on the lookout for a dynamic and proactive Desktop Support Engineer. This role requires a minimum of 5 years of experience in a support role within a financial services environment, focused on Microsoft Windows Desktop and Server systems. The ideal candidate will have a strong technological background, a commitment to delivering excellent service, and a genuine eagerness to grow in the field. Knowledge of financial markets and trade lifecycle processes will be beneficial.

Responsibilities of the Role:

  • Provide comprehensive end-user and desktop support across a fast-paced, global environment, including support for remote users and executive leadership.
  • Assist with Office 365 applications and the Windows 10 operating system.
  • Manage Microsoft Active Directory and Office 365 Exchange Online.
  • Support and manage Citrix Cloud and Microsoft Azure VDI platforms.
  • Oversee the functionality of HP Workstations, HP Thin Clients, and Lenovo laptops.
  • Administer Cisco VoIP systems, including Unified CM and Unity Connection.
  • Provide mobile device support (iOS and Android) through the MobileIron MDM platform.
  • Facilitate video conferencing systems such as Zoom, Neat, and Poly.
  • Assist with market data applications, including Bloomberg Anywhere/Terminal.
  • Conduct basic network troubleshooting (DNS, DHCP, remote VPN/VDI issues).
  • Document service tickets consistently in JIRA Service Desk for thorough tracking and resolution of issues.
  • Participate in office moves and buildouts while managing device inventory and asset tracking.
  • Support employee onboarding and offboarding processes.

Required Skills for the Role:

  • Minimum of 5 years of desktop support experience, preferably in a hedge fund or investment advisory setting.
  • Strong customer service skills with exceptional written and verbal communication abilities.
  • A genuine enthusiasm for technology and a commitment to personal and professional growth.
  • Excellent problem-solving capabilities, meticulous attention to detail, and the ability to quickly adapt to new environments.
  • Ability to work autonomously and manage multiple tasks effectively.
  • Proficient understanding of desktop support principles, including hardware and software best practices.
  • Experience with mobile device support and remote user troubleshooting, particularly related to VPN/VDI connections.
  • Familiarity with PowerShell, scripting, and automation tools (Microsoft System Center Configuration Manager) is advantageous.
  • Willingness to travel to various office locations for coverage and ongoing projects as needed.

"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)

Website: www.sanderson-ikas.hk



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