Desktop Support Engineer

3 weeks ago


Hong Kong, Hong Kong SAR China Gravitas Recruitment Group Full time

Responsibilities

* Provide daily technical support and handle requests from end users.

* Resolve cases received from tickets, emails and walk-ins.

* Create and update cases via ticketing system.

* Handling of desktops, laptops and mobile phones.

* Maintain system documentation, hardware & software inventory.

* Provide other IT-related support as required.

* Participate in projects.

* Perform other ad-hoc duties.

Requirements

* Knowledge on desktop, networking, and general PC applications, like Microsoft 365.

* Willing to listen, learn, is hardworking, a team player and a committed person.

* Good communication skills in Chinese and English

* Minimum 2+ years with hands-on experience in IT helpdesk or desktop support position.

* Self-motivated, strong problem solving and analytical skills.

* Able to work with minimal supervisions.

* Ability to work under strict deadlines is a must.

* Great organization and time management skills.

* Ability to multi-task and handle pressure.

* Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.…

* Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching

* Has Knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.

* Knows how to support and troubleshoot Windows 10/11 requests/problems.

* Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager - Microsoft Azure, Microsoft Intune

* Knows how to support and troubleshoot any Microsoft Office request/issues.

* Experience in handling/managing Hardware Support and Maintenance such as: a. Laptop, desktop, docking stations and other computer peripherals):

o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades

o Knows how to support and troubleshoot any hardware requests/incidents b. Mobile phone (iOS and Android)

o Maintenance: mobile configuration, work (business) software/application installation and upgrades

o Knows how to support and troubleshoot any mobile requests/issues



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