Desktop Support Engineer
6 days ago
Desktop Support Engineer
IT (Information Technology) Contractor / Temp Hong Kong, Hong Kong Reference 24000PE8 Start date 2024/11/22 Publication date 2024/10/23
Responsibilities
Provide daily technical support and handle requests from end users based in Hong Kong office. Resolve cases received from tickets, emails and walk-ins. Create and update cases via ticketing system. Handling of desktops, laptops and mobile phones. Maintain system documentation, hardware & software inventory. Provide other IT-related support as required. Participate in projects. Perform other ad-hoc duties. Knowledge on desktop, networking, and general PC applications, like Microsoft 365. Willing to listen, learn, is hardworking, a team player and a committed person. Has excellent communication skills particularly in English, is good in documentation and in customer service. Shift based (Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm). Can work occasionally during Power Down, Stock Take, BCP site/DR Testing period (this will be assigned by rotation in HK L2 team, annually). WFH during Typhoon, Black Rainstorm or another related major/serious crisis.
Profile required
Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position. Self-motivated, strong problem solving and analytical skills. Able to work with minimal supervisions. Ability to work under strict deadlines is a must. Great organization and time management skills. Ability to multi-task and handle pressure. Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.… Has basic knowledge and troubleshooting related to Networking:o TCP/IP, VPN, Switches, Cable Patching Has Knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required. Knows how to support and troubleshoot Windows 10/11 requests/problems. Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune Knows how to support and troubleshoot any Microsoft Office request/issues. Experience in handling/managing Hardware Support and Maintenance such as:
a. Laptop, desktop, docking stations and other computer peripherals):
o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
o Knows how to support and troubleshoot any hardware requests/incidents
b. Mobile phone (iOS and Android)
o Maintenance: mobile configuration, work (business) software/application installation and upgrades
o Knows how to support and troubleshoot any mobile requests/issues
Behavioral Skills:
Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode Commitment - Sustainability: I strive to develop my skills and knowledge Commitment - Care: I demonstrate consideration for others Innovation - Technology: I adopt new technologies in the solutions and projects I work on-
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