Desktop Service Engineer
2 months ago
Fast-growing IT & Network Service Solutions Provider
Job Description:
- Provide On-site Client User support both ad-hoc and scheduled, supporting various Clients' normal daily operations and User support queries.
- Maintain various Clients' IT Systems which cover Desktops, Laptops, Printers, Desk Phones & Mobile devices.
- Responsible for Application support, installing, troubleshooting, and maintenance on application and operating system level.
- Support Patching, Upgrading, and Software and Hardware installation.
- Able to escalate issues to the correct Team, providing diagnosis and troubleshooting steps.
- Carry out Regular Preventive Maintenance to clients.
- Setup Domain User accounts, Outlook Email, Applications, and Mobile devices.
- Occasional assignment for IT Projects as and when required.
- Familiar with Lenovo, Dell, HP Hardware, and mobile devices.
- Working with ServiceNow and other Ticketing Systems will be a plus.
- Provide Technical Support to Team Members.
Job Requirements:
- Higher Diploma or above in Information Technology or related disciplines.
- 2 years working experience of User desktop support, with basic LAN network and Server knowledge.
- Proven solid knowledge in Microsoft Windows Operating Systems, Applications like MS Office/ OFF365, Outlook, Adobe, Anti-Virus.
- Good command of English and Chinese with Putonghua a plus.
- Willing to work at customer sites.
- Local Travelling involved.
- Good Time management with administrative updates to Helpdesk.
- Strong communication skills and able to work independently.
- 5 Days work.
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