Desktop Service Engineer

2 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Fast-growing IT & Network Service Solutions Provider

Job Description:

  • Provide On-site Client User support both ad-hoc and scheduled, supporting various Clients' normal daily operations and User support queries.
  • Maintain various Clients' IT Systems which cover Desktops, Laptops, Printers, Desk Phones & Mobile devices.
  • Responsible for Application support, installing, troubleshooting, and maintenance on application and operating system level.
  • Support Patching, Upgrading, and Software and Hardware installation.
  • Able to escalate issues to the correct Team, providing diagnosis and troubleshooting steps.
  • Carry out Regular Preventive Maintenance to clients.
  • Setup Domain User accounts, Outlook Email, Applications, and Mobile devices.
  • Occasional assignment for IT Projects as and when required.
  • Familiar with Lenovo, Dell, HP Hardware, and mobile devices.
  • Working with ServiceNow and other Ticketing Systems will be a plus.
  • Provide Technical Support to Team Members.

Job Requirements:

  • Higher Diploma or above in Information Technology or related disciplines.
  • 2 years working experience of User desktop support, with basic LAN network and Server knowledge.
  • Proven solid knowledge in Microsoft Windows Operating Systems, Applications like MS Office/ OFF365, Outlook, Adobe, Anti-Virus.
  • Good command of English and Chinese with Putonghua a plus.
  • Willing to work at customer sites.
  • Local Travelling involved.
  • Good Time management with administrative updates to Helpdesk.
  • Strong communication skills and able to work independently.
  • 5 Days work.
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