Desktop Support Engineer
6 months ago
Responsibilities:
Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware, including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. Provide timely resolutions for hardware and software issues, ensuring user satisfaction. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers. Refer to internal knowledge bases or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Handle VIP users requests wherever necessary and resolve the issues on priority. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of KB Articles Maintain good relationships with clients. Technical Experience: Experience level: 6 – 8 years of Technical experience in Windows and Mac Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Familiarity with ITSM tools like ServiceNow, JIRA for ticket management. Professional Attributes: Excellent customer service skills and the ability to communicate effectively with non-technical users. Self-starter with the ability to work independently and efficiently. Physical ability to manage IT equipment installations and movements. Adaptable and flexible to meet varying work schedules and environments.-
Desktop Support Engineer
1 week ago
Hong Kong, Hong Kong SAR China Sopra Steria I2S Full timeCompany:Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity...
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Desktop Support Engineer
2 weeks ago
Hong Kong, Hong Kong SAR China Société Générale Assurances Full timeDesktop Support Engineer IT (Information Technology) Contractor / Temp Hong Kong, Hong Kong Reference 24000PE8 Start date 2024/11/22 Publication date 2024/10/23 Responsibilities Provide daily technical support and handle requests from end users based in Hong Kong office. Resolve cases received from tickets, emails and walk-ins. Create...
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IT Desktop Support Engineer
4 weeks ago
Hong Kong, Hong Kong SAR China SkySys Full timeIT Desktop Support On-site in Connaught Place Central Hong Kong Long-term contract (6-12 months + extendable) Chinese and English Technical • 2 to 5 years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating...
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Desktop Support Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Iron Systems Full timeJob Title: Desktop Support EngineerAt Iron Systems, we are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Responsibilities:Diagnose and...
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Desktop Support Engineer
2 months ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8639 | 16 Apr 2024 Position: Desktop Support Engineer (18-25K) Responsibilities: Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook. Support conference room AV equipment or video conference tools. Communicate effectively with end users and other support parties. Handle escalation and complaints under...
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Desktop Support Engineer
2 months ago
hong kong, Hong Kong SAR China Classy Wheeler Limited Full timeJob Description Support newly migrated users on Windows 10 and Office 2016. Contribute to Win10 knowledge base and support procedures. Capture and record problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriate Level 2. Perform hands-on fixes at the desktop level, including installing...
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Desktop Support Specialist
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeJob SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Pinpoint Asia. As a key member of our technology recruitment firm, you will be responsible for providing top-notch technical support to our clients and candidates.Key ResponsibilitiesProvide Level 1 and Level 2 technical support to end-users across various functions in...
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SkySys Desktop Support Specialist
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full timeJob Title: SkySys Desktop Support SpecialistAbout the Role:We are seeking a skilled IT Desktop Support Engineer to join our team at SkySys in Hong Kong. As a key member of our technical support team, you will provide top-notch field support for our clients' desktop infrastructure, ensuring seamless operation and minimal downtime.Job Description:In this role,...
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Desktop Support Specialist
5 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full timeJob SummaryWe are seeking a skilled and experienced Technical Support Professional to join our team at Swing Consulting Ltd.About the RoleThis is an exciting opportunity for a technical professional to provide top-notch support services to our internal users. As a Deskside Support Engineer, you will be responsible for providing expert-level technical...
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Desktop Support Specialist
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full timeKey Responsibilities:• Provide technical support to end-users on a daily basis.• Troubleshoot and resolve technical issues with desktops, laptops, and mobile phones.• Create and manage cases in the ticketing system.• Maintain accurate documentation of system configurations and hardware inventory.• Collaborate with internal teams to provide...
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Desktop Support Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full timeJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at SkySys. As an Onsite Technician - Client Services, you will be responsible for building and supporting day-to-day operations of all laptops and desktops. This role requires a strong understanding of Windows operating systems, hardware troubleshooting, and software...
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IT Trainer
2 months ago
Hong Kong, Hong Kong SAR China Aptitude Asia Full timeJob Responsibilities: Training experience accross BYOD devices, hardware and software Level 1 user support/troubleshooting Perform day-to-day administration and desktop services. Conduct regular system checks Handle administrative tasks including hardware inventory, report preparation, and system documentation. Liaise and coordinate with vendors for...
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Hong Kong, Hong Kong SAR China Pinpoint Asia Full timeResponsibilities: Provide L1-L2 helpdesk & end-user technical support across the front and back office functions in HK Conduct troubleshooting on hardware and software. Respond to telephone/email / walk-in enquiries for technical support. Provide troubleshooting and resolution. Hands-on support role across PC / Laptop / Phone / Printer hardware, Desktop...
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Desktop Migration Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China GRIT Search Full timeGRIT Search is seeking a skilled Desktop Engineer to lead the Windows migration project for a global financial institution. The ideal candidate will have experience in Windows operating system migrations to the latest version and strong technical skills in desktop engineering and deployment. Responsibilities include leading and executing the migration of...
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IT Support Specialist
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full timeJob DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at SkySys. The successful candidate will be responsible for building and supporting day-to-day operations of all laptops and desktops.Main Responsibilities:Build and deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience...
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Desktop and Banking Systems Support Engineer
2 months ago
Hong Kong, Hong Kong SAR China WELLS FARGO BANK Full timeAbout this role:Wells Fargo is seeking a Senior Systems Operations Engineer to join our team in Hong Kong.In this role, you will:Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional areaContribute in increasing system efficiencies and lowering the human intervention time on related tasksReview and...
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Desktop Support Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Axiom Technologies Full timeAxiom Technologies is a leading provider of IT services to medium to large-scale enterprises. Our team is dedicated to delivering exceptional support and solutions to our clients.We are seeking a highly skilled Desktop Support Officer to join our team. The successful candidate will have a strong background in IT and excellent customer service skills.Key...
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Desktop Engineer
2 months ago
Hong Kong, Hong Kong SAR China GRIT Search Full timeMy client is a global financial institution committed to providing risk management solutions to clients worldwide. As part of their continuous improvement efforts, they are seeking a skilled Desktop Engineer to lead the Windows migration project. Responsibilities: Lead and execute the migration of Windows operating systems to the latest version across...
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Desktop Service Engineer
2 months ago
hong kong, Hong Kong SAR China Classy Wheeler Limited Full timeFast-growing IT & Network Service Solutions Provider Job Description: Provide On-site Client User support both ad-hoc and scheduled, supporting various Clients' normal daily operations and User support queries. Maintain various Clients' IT Systems which cover Desktops, Laptops, Printers, Desk Phones & Mobile devices. Responsible for Application support,...
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Windows Desktop Specialist
3 weeks ago
Hong Kong, Hong Kong SAR China Sanderson-iKas Full timeOur Global Insurance client is looking for a high calibre to join their IT Infrastructure team as Windows Desktop Specialist. Key Responsibilities: Windows 11 Deployment: Collaborate with the business to ensure timely deployment of Windows 11 before October 2025. Security Management: Assess potential threats and vulnerabilities while implementing security...