Senior Customer Services Manager

About the RoleWe are seeking a seasoned Senior Operations Manager to join our team at TaiKang (Hong Kong) Preparatory Office. In this pivotal role, you will oversee the daily operations of our customer service teams, ensuring seamless interactions with internal and external customers.The ideal candidate will have a minimum of 10 years of experience in...

Job Title: Customer Service Senior CoordinatorWe are seeking a skilled and experienced Customer Service Senior Coordinator to join our team at E-job Agency Limited. Job Summary:The successful candidate will be responsible for providing exceptional customer service, coordinating logistics operations, and supporting sales teams in delivering outstanding...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Job DescriptionWe are seeking a Senior Customer Services Manager to lead our team in delivering exceptional customer experiences.Main Responsibilities:Develop and implement effective training programs to enhance the skills of our customer service representatives.Manage daily operations, including coordinating with frontline staff and reviewing process...

We are seeking an experienced Customer Service Manager to lead our customer service team in Global, with a focus on the global payment industry. The ideal candidate will have a strong background in customer service management and will be responsible for ensuring high-quality service delivery, team training, and the development of a comprehensive customer...

TaiKang (Hong Kong) Preparatory Office invites applications for a seasoned Senior Customer Service Manager to lead our customer service teams in delivering exceptional experiences. We offer a competitive salary of HKD 180,000 - HKD 220,000 per annum, commensurate with experience.About the RoleWe are seeking an experienced professional to oversee the smooth...

We are seeking an exceptional leader to join our team as a Customer Service Operations Manager at Crossings Executive Search.About the RoleThis is a challenging and rewarding opportunity for an experienced professional to take on a leadership role in managing customer service operations. As a key member of our team, you will be responsible for overseeing the...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Manager/ AVP, Customer Service (Telephone Servicing) Handle inbound and outbound calls from Banking and Credit Card customers on a shift basis. Assist Team Managers in leading and monitoring the agents to enhance their capabilities and professionalism; empower the agents to optimize the efficiency of their performance. Handle customer complaints when...

Job Responsibilities Lead the Customer Service Team in ensuring efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter, and Luggage Services. Monitor the grooming and performance of Customer Services team, contract casual staff, and service providers. Handle customer...

Talent Acquisition Lead @ OSL | Listed | Regulated | Crypto Trading Platform We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer...

Assistant Manager, Customer Service (Telephone Servicing) 2 weeks ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer needs. Identify process improvement areas to enhance customer experience. Support the department to...

About the RoleWe are seeking an exceptional Senior Customer Services Manager to lead our customer experience team at TaiKang (Hong Kong) Preparatory Office.Job ResponsibilitiesThe successful candidate will be responsible for:Leading a Team to Achieve KPIs and Drive EfficiencyMonitoring Hotline and Counter ServicesHandling Complaints and Collaborating with...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a range of banking and insurance products through its extensive network of over 70 branches across Hong Kong, Macau, and Mainland China. Our core values revolve around caring, teamwork, and progressiveness. We recognize the unique...

Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...

Select how often (in days) to receive an alert: Customer Service Manager Job Summary You will handle VIP CS cases for our SME segment. The ideal candidate will be responsible for managing customer service inquiries, ensuring a high level of client satisfaction, and resolving issues efficiently and professionally. Key Responsibilities: - Handle VIP customer...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers, and live chat provided by in-house Customer Service team and external service providers. The successful candidate should be customer-focused and result-driven. Key Responsibilities: Manage the operations of customer service delivered in various platforms including...

Job SummaryWe are seeking a highly skilled Customer Service Center Manager to lead our team in providing exceptional customer experiences. This role involves handling live chat, inbound/outbound calls, and emails in a proactive and positive manner.About the CompanyWeLab is a leading pan-Asian fintech platform operating two digital banks and multiple online...

Senior Officer / Assistant Manager, Customer Services (Corporate Banking) Post Date 04/12/2024 Division Corporate Banking Department/Branch Marketing You will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking...

Job Overview:">As a Customer Service Leader in OCBC's banking industry, you will play a key role in leading and monitoring a team of customer service agents to enhance their capabilities and professionalism.">Key Responsibilities:">">Lead and monitor a team of customer service agents to optimize their performance and efficiency.">Handle inbound and outbound...