OCBC | Assistant Manager, Customer Service

21 hours ago


hong kong, Hong Kong SAR China OCBC Full time
Assistant Manager, Customer Service (Telephone Servicing)

2 weeks ago Be among the first 25 applicants

  • Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.
  • Deliver good customer service and understand customer needs.
  • Identify process improvement areas to enhance customer experience.
  • Support the department to achieve business KPIs.

Requirements

  • HKDSE or above
  • Minimum 1 year of Contact Centre experience in the banking/finance industry
  • HKSI Type 1 RA is preferred
  • Proficient in MS Office applications including Chinese word processing.
  • Excellent communication and writing skills in English, Cantonese, and Putonghua.
  • Attentive, accurate, reliable, and efficient processor
  • Able to understand and address customer concerns
  • Self-motivated and able to work under pressure.
  • Good team player
  • Willing to attend shift duties
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Banking
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