OCBC | Assistant Manager, Customer Service
21 hours ago
2 weeks ago Be among the first 25 applicants
- Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis.
- Deliver good customer service and understand customer needs.
- Identify process improvement areas to enhance customer experience.
- Support the department to achieve business KPIs.
Requirements
- HKDSE or above
- Minimum 1 year of Contact Centre experience in the banking/finance industry
- HKSI Type 1 RA is preferred
- Proficient in MS Office applications including Chinese word processing.
- Excellent communication and writing skills in English, Cantonese, and Putonghua.
- Attentive, accurate, reliable, and efficient processor
- Able to understand and address customer concerns
- Self-motivated and able to work under pressure.
- Good team player
- Willing to attend shift duties
- Entry level
- Full-time
- Customer Service
- Banking
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Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full timeJob OverviewWe are seeking a highly motivated Customer Service Representative to join our team at OCBC. As an Assistant Manager, you will be responsible for handling inbound and outbound calls or chats from banking and credit card customers on a shift basis.About the RoleDeliver exceptional customer service and understand customer needs.Identify process...
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