International Executive Service Corps | Assistant Manager, Digital Experience
17 hours ago
Assistant Manager, Digital Experience & Innovation Post Date 19/11/2022 Division Retail Banking Department/Branch Digital Banking and Experience
Reporting to Senior Manager, you will assist in designing and implementing best-in-class digital experience and customer journey across the Bank’s various digital touchpoints for personal and SME customers to increase the number of active users and usage by delivering comprehensive and innovative digital services.
Job Responsibilities
- Design and implement digital experience and customer journey for digital channels, which include internet banking, mobile banking, conversational banking, and other digital related channels
- Work with internal and external stakeholders to explore and drive innovative digital products, solutions and initiatives for both personal and SME customers
- Involve in project life cycle for digital projects including budget, user requirements preparation, User Acceptance Test, preparing customer communication and internal training, etc
- Keep track of usage of digital services and stay updated with market trends
Job Requirements
- Degree or above with major in Business Administration, e-Commerce, Information Technology, Marketing or related disciplines
- At least 3 years relevant experience in banking industry with proven track records in customer experience and customer journey management, include e-Banking and mobile banking channels
- Experience in conversational banking, Open API and other Fintech development is preferred
- Self-motivated with strong analytical and planning skills
- Detail-oriented & able to work under pressure to meet tight schedule
- Good business knowledge in Fintech, e-commerce and digital marketing
- Good communication skills in both Chinese and English and attention to detail
- Professional qualification in Business Analysis or Project Management is a plus
- Candidate with more experience can be considered as Manager
Please note that only shortlisted candidates will be notified.
-
Digital Experience Innovation Leader
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJob Title: Digital Experience Innovation Leader\rLocation: International Executive Service Corps, Asia\As a Digital Experience Innovation Leader at International Executive Service Corps in Asia, you will play a key role in designing and implementing best-in-class digital experiences for our personal and SME customers. You will be responsible for creating...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeSection Head, Digital Products & Services Post Date 22/11/2024 Division Retail Banking Department/Branch Digital Banking and Experience Join our team and play a pivotal role in developing top-tier digital banking solutions that surpass customer expectations. What’s Expected of You: • Formulate and execute business strategies for digital banking...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeResponsible for the efficient management of the bank’s administrative support, especially on office support and supplies. Main Responsibilities: Coordinates office/branch renovation and relocation projects and prepares budgetary forms for management approval. Works closely with different stakeholders (including end-users, working team members, and...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeReporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeDepartment/Branch Loans & Credit Operations You will be responsible to assist team supervisor to support in relating to Retail Banking mortgage loan application processing and execute the checker role in daily operation. Main Responsibilities: Perform checking for mortgage loan applications including data capturing accuracy, loan documents/information...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssistant Manager, Economic Research and Corporate Development Post Date 31/12/2024 Division Executive Office & Corporate Development Department/Branch Corporate Development Job Purpose: Offer assistance to his/her supervisori) To support key corporate development related activities of Directors’ Office (DO);ii) To strengthen the research capability of...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssistant Manager, Quality & Operation Control Post Date 31/12/2024 Division Retail Banking Department/Branch Direct Channels To ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssistant Manager, Business Account Acquisition Post Date 11/06/2024 Division Retail Banking Department/Branch Business Banking Reporting to Senior Manager, Business Banking Acquisition, you are expected to explore new business opportunities in the SME segment to generate lending businesses and revenues for the Bank. Responsibilities: Work towards KPI...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeReporting to the Head of Business Banking Acquisition, you will provide middle-level sales support within the Business Banking unit to meet the business needs and operations. Responsibilities: Provide daily support on operations to the SME Loan team, including but not limited to pre-application background search, site visits, and documentation follow-up....
-
International Executive Service Corps |
4 days ago
hong kong, Hong Kong SAR China International Executive Service Corps Full timeTo provide excellent service to satisfy customer’s wealth management needs and solicit wealth business through non-face-to-face channels. Main Responsibilities: Solicit wealth business by non-face-to-face channels, including FX related products, Equity Link Investments (ELI), Investment Fund (UT), Bonds or other wealth management products as appropriate....
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssistant Manager, Finance and Accounting (General Insurance) Post Date: 24/12/2024 Division: General Insurance Department/Branch: Finance and Accounting (DSI) Assist the Company to deliver the group’s general business financial reporting, statutory reports and projection. Main Responsibilities: Ensure all accounting and related regulatory issues...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeReporting to the Manager, Operations Support, you will be responsible for monitoring and supervision to service of Customer Due Diligence & Account Opening. Responsibilities: • Process the account opening applications compliant with internal policies and local regulatory requirements• Conduct KYC (Know Your Client) /CDD (Customer Due Diligence) / AML...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeManager, Management Information Services Post Date: 24/12/2024 Division: Financial Control Department/Branch: Management Information Services Responsibilities: Provides support to business units on management information required to drive the business. Prepares management reports in accordance with the stipulated timetable, including monthly flash and final...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssist Group COO and Group Head of ITD in maintaining/exercising oversight functions on key risks, controls and enhancement initiatives, to ensure proper governance and control are in place and in line with the control strategy and objectives set out by the ITD; Play an active role in identifying compliance and internal control issues within the ITD; Conduct...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timePerform Telesales roles & responsibilities to cross-sell loan products to customers through making outbound calls and receiving inbound hotline. Deliver consistent quality services to customers and achieve sales targets. Main Responsibilities: Promote the bank’s loan products to new and existing customers with the purpose of generating business revenue to...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeReporting to Deputy Regional Head, you will be responsible for identifying, originating and developing client relationships with high net worth individuals or families on an ongoing basis to achieve the business strategies stipulated by the Bank. Job Responsibilities : Originate, develop and maintain client relationships within the high net worth segment...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssistant, Operations Support (Account Opening) Post Date 27/11/2024 Division Operations Department/Branch Operations Support Reporting to the Assistant Manager, you will be responsible for providing clerical / administrative support to service of Account Opening & Account Maintenance, Paper& Electronic clearing, Payment Collection, MPF, Autopay,...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeAssistant Financial Services Manager / General Banking Officer Post Date 11/06/2024 Division Retail Banking Department/Branch Branch To provide proactive service to walk-in customers and conduct selling and cross-selling of banking products to satisfy customers’ needs. Main Responsibilities: Meet and exceed sales target assigned. Responsible for full...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timeReporting to District Manager, you will be responsible for managing a retail branch office for providing banking services to business and individual customers. Responsibilities: Implement business goals set by senior management Lead and drive a sales team to meet business goals Develop and cultivate existing and new customer relationship in accordance with...
-
hong kong, Hong Kong SAR China International Executive Service Corps Full timePost Date 03/12/2024 Division Operations Department/Branch Remittance and Settlement You will provide operational & project support to user department by delivering remittance & settlement services with good quality. Responsibilities: Check and approve inward remittance and/or outward remittance transactions submitted via various channels within required...