International Executive Service Corps | Assistant Manager, Quality
17 hours ago
Assistant Manager, Quality & Operation Control Post Date 31/12/2024 Division Retail Banking Department/Branch Direct Channels
- To ensure all DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator.
- Acts as an account manager and provides support to operation risk/compliance reporting and monitoring of respective DCD section.
Main Responsibilities:
- Help to prepare operation risk/compliance related reports, ensure timely completion of quality control and risk assessment.
- Regular call quality & call monitoring support to ensure the team meets the quality standard and complies with regulatory compliance.
- Handle customer complaints, conduct complaints investigations, analyze complaint cases, and provide proper feedback to frontline staff.
- Provide regular training/coaching to frontline staff on the control perspective.
- Compile and review operation flows from time to time.
- Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
- Handle ad-hoc tasks assigned by the Manager, Quality & Operation Control / Senior Manager of respective section.
Minimum Requirements:
- Post-secondary education with at least 5 years’ relevant experience, preferably in banking or telemarketing customer services related areas.
- Passed IIQE Paper 1 and 2 is preferred.
- Familiar with banking products & operation flow.
- Capable of working independently with good analytical & logical thinking.
- Good people management, staff coaching & training skills.
- Capable of interacting with business partners, both internal and external.
- Detail-oriented and a good team player.
- Excellent reading and writing communication skills in English.
- Excellent presentation/command skills in both English and Chinese.
Please note that only shortlisted candidates will be notified.
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