Customer Service Representative in Banking

6 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China OCBC Full time
Job Overview

We are seeking a highly motivated Customer Service Representative to join our team at OCBC. As an Assistant Manager, you will be responsible for handling inbound and outbound calls or chats from banking and credit card customers on a shift basis.

About the Role

  • Deliver exceptional customer service and understand customer needs.
  • Identify process improvement areas to enhance customer experience.
  • Support the department to achieve business KPIs.

Key Requirements

  • HKDSE or above.
  • Minimum 1 year of Contact Centre experience in the banking/finance industry.
  • HKSI Type 1 RA is preferred.
  • Proficient in MS Office applications including Chinese word processing.
  • Excellent communication and writing skills in English, Cantonese, and Putonghua.
  • Able to work under pressure and maintain accuracy.
  • Good team player.

Benefits

  • Competitive salary range: HKD 25,000 - HKD 35,000 per month (depending on experience).
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

Location

Our office is located in a convenient location with easy access to public transportation.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application.



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